Todd Fenech
Rockford,MI
Summary
Account Executive II at Johnson Controls Security Solutions with a proven track record in client relationship building and account servicing. Successfully streamlined processes, enhancing client retention and consistently exceeding sales targets. Skilled in generating proposals and delivering impactful presentations, fostering long-term partnerships through exceptional customer service and strategic negotiation.
Overview
27
27
years of professional experience
Work History
Account Execurive II
Johnson Controls Security Solutions
04.1999 - 12.2025
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Education
Associate of Science - Business Management
Davenport University
Grand Rapids, MI06-1983
Skills
- Customer relationship management
- Account servicing
- Client relationship building
- Site Survey, Estimate, Proposal and Agreement Generation
Timeline
Account Execurive II
Johnson Controls Security Solutions
04.1999 - 12.2025
Associate of Science - Business Management
Davenport University