Jamie Jenkins
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
37
37
years of professional experience
Work History
Receptionist, Shampoo Technician
Sleight Of Hand Barbers
Prospect Park, PA
04.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls and texts daily to resolve customer issues and schedule appointments.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Dental Assistant, Chairside
Rapoza Family Dentistry
Prospect Park, PA
07.2020 - 04.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Bakery Manager
Famous 4th Street Cookie Co
Philadelphia, PA
11.2017 - 01.2019
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
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Dental Assistant, Receptionist
Dr Miniman Family Dentistry
Media, PA
03.2013 - 09.2018
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Security Emergency Medical Technician
Harrah's Philadelphia
Chester, PA
01.2006 - 10.2010
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Kept up with continuing education requirements to maintain certification.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Dental Assistant
Saltz Dental Center
Chester, PA
10.2008 - 07.2010
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
Dental Front Office Receptionist
Saltz Dental Center
Chester, PA
05.1999 - 02.2006
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Dental Assistant
Dentistry For Children
Holmes, PA
03.2003 - 10.2005
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Waitress
Romano's Pizzeria & Italian Restaurant
TinicumTownship, PA
11.2004 - 05.2005
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
Store Manager
Hills Hardware
Folsom, PA
01.1993 - 12.2001
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Funeral Home Secretary & Assistant
Cavanagh Funeral Home
Norwood, PA
07.1997 - 05.2000
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Drove company vehicles to transport remains or families to services.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Met with over families to plan funerals by discussing service options and needs.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Transported deceased to funeral home.
Education
Fire Protection And Safety Technology
Delaware State Fire Academy
Delaware County Community College
Media, PAFire Prevention And Safety Technology
Bucks County Community College
Newtown, PAEMT & Firefighting
Delaware County Emergency Service Training Center
High School Diploma -
Ridley High School
Folsom, PA06.1998
Diploma - Allied Health
Delaware County Vocational Technical School
Aston Mills, PA06.1998
Skills
- Delivery Coordination
- Multi-Line Phone Systems
- Reliable and Punctual
- Payment Processing
- Customer Service-Oriented
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Administrative Support
- Organization and Prioritization
- Dental Radiography
Timeline
Receptionist, Shampoo Technician
Sleight Of Hand Barbers
04.2022 - Current
Dental Assistant, Chairside
Rapoza Family Dentistry
07.2020 - 04.2022
Bakery Manager
Famous 4th Street Cookie Co
11.2017 - 01.2019
Dental Assistant, Receptionist
Dr Miniman Family Dentistry
03.2013 - 09.2018
Dental Assistant
Saltz Dental Center
10.2008 - 07.2010
Security Emergency Medical Technician
Harrah's Philadelphia
01.2006 - 10.2010
Waitress
Romano's Pizzeria & Italian Restaurant
11.2004 - 05.2005
Dental Assistant
Dentistry For Children
03.2003 - 10.2005
Dental Front Office Receptionist
Saltz Dental Center
05.1999 - 02.2006
Funeral Home Secretary & Assistant
Cavanagh Funeral Home
07.1997 - 05.2000
Store Manager
Hills Hardware
01.1993 - 12.2001
Fire Protection And Safety Technology
Delaware State Fire Academy
Delaware County Community College
Fire Prevention And Safety Technology
Bucks County Community College
EMT & Firefighting
Delaware County Emergency Service Training Center
High School Diploma -
Ridley High School
Diploma - Allied Health
Delaware County Vocational Technical School