Jamie Johnson
American Canyon,UT
Summary
Talented Team Leader experienced and dedicated to enhancing employee training and retention and becoming successful team members. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Team Lead
Trajector Disability
06.2017 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
Events Sales Manager
Utah Valley Convention Center
12.2012 - 03.2015
- Managed and grew existing client accounts by consistently delivering high-quality events that exceeded expectations.
- Ensured timely resolution of any arising issues during the course of an event''s planning or execution stages.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
Education
Certificate - Executive Office Administration
Provo College
Provo, UT05.2013
Skills
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Employee Evaluation
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Team motivation
Timeline
Team Lead
Trajector Disability
06.2017 - Current
Events Sales Manager
Utah Valley Convention Center
12.2012 - 03.2015
Certificate - Executive Office Administration
Provo College
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