Jamie jolley
St. Petersburg,FL
Summary
Dynamic and reliable team player with extensive experience at Five Guys, recognized for enhancing customer satisfaction through exceptional service and clear communication. Proven ability in multitasking and maintaining health code compliance, consistently receiving positive feedback. Committed to fostering a clean and organized environment, contributing to overall team success.
Overview
12
12
years of professional experience
Work History
Crew Team Member
Five Guys
St Petersburg, Fl
07.2013 - 11.2014
- Collaborated with team members to complete orders.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Member
Checkers Restaurant
St. Petersburg, FL
08.2007 - 02.2008
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Became familiar with products to answer questions and make suggestions.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Assisted other team members to achieve goals.
Retail Sales Associate
Family Dollar
St. Petersburg, FL
07.2006 - 11.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Team Member
Taco Bell Restaurant
St. Petersburg, FL
02.2005 - 09.2005
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Improved customer satisfaction by quickly helping each person find desired items.
Team Member
Mcdonalds
03.2003 - 11.2004
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.4. G
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Problem-solving
- Time management
- Health code compliance
- Workplace safety
- Positive attitude
- Reliability and punctuality
- Hospitality and accommodation
- Clear communication
Languages
English
Native or Bilingual
Timeline
Crew Team Member
Five Guys
07.2013 - 11.2014
Team Member
Checkers Restaurant
08.2007 - 02.2008
Retail Sales Associate
Family Dollar
07.2006 - 11.2006
Team Member
Taco Bell Restaurant
02.2005 - 09.2005
Team Member
Mcdonalds
03.2003 - 11.2004