Jamie Kakach
Alexandria,MN
Summary
Motivated office support personnel with 10+ years experience who thrives in fast-paced environments. Works independently, with minimal supervision, and happily pitches in to complete tasks. Demonstrated consistently strong work ethic and adheres to company policy and procedures while having impeccable attendance.
Overview
10
10
years of professional experience
Work History
Admin Support/ Lab & Pathology Billing
ALOMERE HEALTH
Alexandria, MN
05.2019 - Current
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Posted professional and technical charges to client and patient accounts accurately in EPIC software
- Created Quickbooks invoices and credits as needed
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Scheduled patient appointments in respective schedules and followed up with reminder phone calls.
- Train all on coming support staff
ADMIN SUPPORT
EVOLVE ORTHODONTICS
ALEXANDRIA, MN
06.2018 - 06.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Set up all appointments with patients.
FINANCIAL COORDINATOR
GENTLE DENTISTRY
ALEXANDRIA, MN
02.2017 - 06.2018
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to verify individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Accurately provided estimate to patient prior to procedures
- Scheduled patients accordingly to dental benefits/ patient requests
CUSTOMER SERVICE
ECHO PRESS NEWSPAPER
ALEXANDRIA, MN
04.2013 - 02.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to general email inbox
- Input data for advertisement sales
- Coordinate Lifestyle Expo that included selling 100-150 booths and booking all entertainment
Education
Associate of Applied Science - LEGAL ADMIN ASSISTANT
ALEXANDRIA TECH COLLEGE
ALEXANDRIA, MN05.2004
High School Diploma -
WABASSO HIGH SCHOOL
WABASSO, MN05.2002
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Account Management
- Efficient and Detail-Oriented
- Relationship Building
- Billing Data Verification
- EPIC Software 3 years experience
- MS Office proficient
- Basic Quickbooks knowledge
Timeline
Admin Support/ Lab & Pathology Billing
ALOMERE HEALTH
05.2019 - Current
ADMIN SUPPORT
EVOLVE ORTHODONTICS
06.2018 - 06.2019
FINANCIAL COORDINATOR
GENTLE DENTISTRY
02.2017 - 06.2018
CUSTOMER SERVICE
ECHO PRESS NEWSPAPER
04.2013 - 02.2018
Associate of Applied Science - LEGAL ADMIN ASSISTANT
ALEXANDRIA TECH COLLEGE
High School Diploma -
WABASSO HIGH SCHOOL
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