JAMIE KNIGHT
Charlotte,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
8
8
years of professional experience
Work History
Collections Agent
Ecco Usa
2023.01 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Reached out to approximately account holders daily
- Collected funds from delinquent customers and minimized loss to save
Collections Agent
Chime Solutions
2021.11 - 2023.01
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Collected funds from delinquent customers and minimized loss to save
- Reached out to approximately account holders daily.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Med Technician/Shift Supervisor
East Towne Asst. Living
2015.10 - 2021.03
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
Diploma - Phlebotomy
Thomas Healthcare
Charlotte, NC06.2013
High School Diploma -
Stone Coast Academy
Miami, FL10.2009
Diploma - Medication Aide
Carolinas Nurse Aide
Charlotte, NC06.2007
Skills
- Debt Management
- Repayment Plan Structuring
- Account Auditing
- Collections Processing
- Delinquent Account Management
- Problem Solving
- Organizational Skills
- Active Listening
- Customer Service
- Debt Negotiation
- Professionalism
- Analytical Thinking
Timeline
Collections Agent
Ecco Usa
2023.01 - Current
Collections Agent
Chime Solutions
2021.11 - 2023.01
Med Technician/Shift Supervisor
East Towne Asst. Living
2015.10 - 2021.03
Diploma - Phlebotomy
Thomas Healthcare
High School Diploma -
Stone Coast Academy
Diploma - Medication Aide
Carolinas Nurse Aide
Similar Profiles
Sherie ButtSherie Butt
Americas Wholesale Customer Service Manager at ECCO USAAmericas Wholesale Customer Service Manager at ECCO USA
Allysia CalomeseAllysia Calomese
Member Service Representative at Ecco Group USAMember Service Representative at Ecco Group USA
George LonabaughGeorge Lonabaugh
Co-Founder / COO at Ecco Group USA, LLCCo-Founder / COO at Ecco Group USA, LLC