Brittany Danler
Buffalo,NY
Summary
Ambitious communicator with more than 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Veteran collector with more than 10 years of expertise in leading billing and collections functions. Successful in applying operational efficiency methodologies to drive collections operations and improve best practices. Brings transformative leadership and track record of innovation to growing organizations. I am a people person I naturally communicate with people from all walks off life, making problem solving and resolution with ease and assurance my best skill
Overview
4
4
years of professional experience
Work History
Collections Agent
Security Credit Systems
09.2022 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Customer Service Representative
Northtown Capital Services Group
11.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Waitress
Applebee's Neighborhood Grill & Bar
01.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
Associates - Criminal Justice
Jamestown Community College
Jamestown, NYSkills
- Debt Management
- Fair Debt Practices
- Credit Adjustments
- Repayment Plan Structuring
- Collections Processing
- Delinquent Account Management
- Skip Tracing
- Account Management
- Billing Procedures
- Interpersonal Skills
- Time Management
- Telephone Etiquette
- Decision Making
- Goal Orientation
- Team Collaboration
- Problem Solving
- Debt Negotiation
- Customer Service
- Conflict Resolution
- Effective Communication
- Active Listening
- Stress Management
- Payment Posting
- Records Maintenance
- Outbound Calling
- Account Review
- Relationship Building
Timeline
Collections Agent
Security Credit Systems
09.2022 - Current
Waitress
Applebee's Neighborhood Grill & Bar
01.2022 - 09.2022
Customer Service Representative
Northtown Capital Services Group
11.2019 - 10.2022
Associates - Criminal Justice
Jamestown Community College
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