Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jamie Knight

Sandusky

Summary

Dynamic professional with a proven track record at Cedar Point Amusement Park, enhancing customer satisfaction and boosting revenue through expert upselling. Skilled in Opera for reservations and adept at fostering strong relationships, I excel in fast-paced environments, demonstrating exceptional problem-solving and communication abilities. Achieved significant repeat business by implementing efficient processes and creative marketing strategies as the owner of U Got It Maid LLC.

Overview

8
8
years of professional experience

Work History

Reservation Agent

Cedar Point Amusement Park
05.2023 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
  • Maintained high levels of efficiency by managing multiple phone lines and online chat for reservation requests and adjustments.
  • Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
  • Maintained awareness of types of rooms available in different resort locations.
  • Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.

Owner

U Got It Maid LLC
06.2017 - 05.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.


Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO

GED -

Baker College
Jackson, MI
09-2016

Skills

  • Customer engagement
  • Telephone reservations
  • Sales
  • Opera for reservations
  • Problem-solving
  • Upselling and cross selling
  • Payment processing
  • Team collaboration
  • Issue resolution
  • Microsoft office
  • Relationship building
  • Staff training

Timeline

Reservation Agent

Cedar Point Amusement Park
05.2023 - Current

Owner

U Got It Maid LLC
06.2017 - 05.2023

Bachelor of Science - Criminal Justice

Colorado Technical University

GED -

Baker College

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Jamie Knight