Jamie Koo
Tustin,CA
Summary
Versatile and professional individual with a background in customer-focused environments. Eager to transition into a new field. Developed strong communication and problem-solving skills while effectively managing diverse customer interactions. Seeking to leverage these transferable skills to make a positive impact in a new role.
Overview
4
4
years of professional experience
Work History
Intermediate Customer Relations Specialist
Collectors Universe Inc.
10.2022 - Current
- Created and completed all templates for Missings and Mis-Shipments that are currently used by Specialists in CRC
- Coordinated with cross-functional teams to resolve product-related issues quickly, minimizing impact on customers.
- Curated detailed reports regarding escalated customer requests in order to be shared with the Legal Department at PSA
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Currently working on finishing up templates to be utilized for Quality Assurance Reviews by the department
Front Desk Agent
Hilton Garden Inn Irvine/Orange County Airport
08.2021 - 09.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
Education
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
Riverside, CA06.2021
Skills
- Customer service
- Technical Writer
- Oral and written communications
- Time management
Languages
English
Native or Bilingual
Korean
Full Professional
Timeline
Intermediate Customer Relations Specialist
Collectors Universe Inc.
10.2022 - Current
Front Desk Agent
Hilton Garden Inn Irvine/Orange County Airport
08.2021 - 09.2022
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
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