Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jamie Koo

Jamie Koo

Tustin,CA

Summary

Versatile and professional individual with a background in customer-focused environments. Eager to transition into a new field. Developed strong communication and problem-solving skills while effectively managing diverse customer interactions. Seeking to leverage these transferable skills to make a positive impact in a new role.

Overview

4
4
years of professional experience

Work History

Intermediate Customer Relations Specialist

Collectors Universe Inc.
10.2022 - Current
  • Created and completed all templates for Missings and Mis-Shipments that are currently used by Specialists in CRC
  • Coordinated with cross-functional teams to resolve product-related issues quickly, minimizing impact on customers.
  • Curated detailed reports regarding escalated customer requests in order to be shared with the Legal Department at PSA
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Currently working on finishing up templates to be utilized for Quality Assurance Reviews by the department

Front Desk Agent

Hilton Garden Inn Irvine/Orange County Airport
08.2021 - 09.2022
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.

Education

Bachelor of Arts - Media and Cultural Studies

University of California, Riverside
Riverside, CA
06.2021

Skills

  • Customer service
  • Technical Writer
  • Oral and written communications
  • Time management

Languages

English
Native or Bilingual
Korean
Full Professional

Timeline

Intermediate Customer Relations Specialist

Collectors Universe Inc.
10.2022 - Current

Front Desk Agent

Hilton Garden Inn Irvine/Orange County Airport
08.2021 - 09.2022

Bachelor of Arts - Media and Cultural Studies

University of California, Riverside
Jamie Koo