Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMIE KOUNS

Ashland,USA

Summary

Dedicated professional with a solid background in busy office environments, focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

UK KDMC
Ashland, KY
02.2025 - Current
  • Assists healthcare providers with patient examinations and clinical procedures.
  • Manages patient records using electronic health record systems efficiently.
  • Conducts routine lab tests and prepared specimens for analysis accurately.
  • Maintains cleanliness and organization of exam rooms and medical equipment consistently.
  • Administers injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Relays messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Customer Service Manager

State Farm
Ashland, KY
08.2022 - 02.2025
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
  • Followed up with customers to drive satisfaction and gain service feedback.
  • Reviewed incoming emails from customers; responded promptly with accurate information.
  • Reconciled end-of-day deposits for the business.

Accounts Payable Processor

Marathon Petroleum
Catlettsburg, KY
01.2011 - 05.2021
  • Verified accuracy of invoices and other accounting documents or records.
  • Identified opportunities for process improvement initiatives that would improve efficiency in the department.
  • Performed timely processing of employee expense reports for reimbursement purposes.
  • Processed invoices and payments accurately and efficiently, utilizing the accounts payable system.

Education

Certified Clinical Medical Assistant - Medical Assistant Candidate

Phlebotomy Plus
Ashland, Kentucky
12.2024

Skills

  • Problem resolution
  • Excellent time management skills
  • Team building
  • Administrative support
  • Data entry
  • Customer service
  • Communication skills

Certification

Certified Clinical Medical Assistant

Timeline

Certified Medical Assistant

UK KDMC
02.2025 - Current

Customer Service Manager

State Farm
08.2022 - 02.2025

Accounts Payable Processor

Marathon Petroleum
01.2011 - 05.2021

Certified Clinical Medical Assistant - Medical Assistant Candidate

Phlebotomy Plus

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