Miisha Sanders
Canal Winchester,OH
Summary
Dynamic Certified Medical Assistant and Sales Director with a proven track record at Advent Hospital and Total Life Changes. Excelled in customer relations and sales expertise, enhancing patient care and driving team performance. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in computer proficiency and relationship building, committed to delivering exceptional service and outcomes.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Advent Hospital
Tampa, FL
05.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Sales Director
Total Life Changes
Tampa, FL
08.2017 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Social Media Content Creator
Self Employed Web
Columbus, OH
01.2017 - Current
Sales Associate
M.A.C Cosmetics
Tampa, FL
01.2014 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor Of Science In Nursing - Nursing
Arizona College of Nursing
OnlineSkills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- De-escalation techniques
- Quality control
- Dispute resolution
- Coordination
- Sales expertise
Timeline
Certified Medical Assistant
Advent Hospital
05.2020 - Current
Sales Director
Total Life Changes
08.2017 - Current
Social Media Content Creator
Self Employed Web
01.2017 - Current
Sales Associate
M.A.C Cosmetics
01.2014 - 05.2024
Bachelor Of Science In Nursing - Nursing
Arizona College of Nursing