Jamie Lambertz
Sioux Falls,SD
Summary
Results-driven professional with extensive experience in customer service and project coordination. Demonstrated ability to manage multiple assignments efficiently in fast-paced environments. Strong organizational and leadership skills, with a proven track record of enhancing customer satisfaction and fostering client relationships. Authorized to work in the US for any employer, committed to contributing to company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
OLSON’S PEST TECHNICIANS
Sioux Falls, SD
12.2024 - Current
- Heavy phone calls from customers
- 200+ emails per day from customers and service technicians
- Drafted proposals and service agreements
- Travel to Corporate Office as needed
- Heavy input into customer service management program - PestPac
CUSTOMER SERVICE ASSOCIATE
PREFORM SOLUTIONS, INC
Sioux Falls, SD
06.2024 - 09.2024
- Handle all inquiries from customers
- Heavy Phone and Email work daily
- Work closely with Shipping Manager to get products out the door
- Oversee shipping calendar
- Handle new Customer Purchase Orders
- Back up Receptionist duties
- Analyze inventory and production schedules to arrange trucks for pickup
EXECUTIVE ASSISTANT
REAL PROPERTY MANAGEMENT
Sioux Falls, SD
01.2024 - 06.2024
- Handle correspondence for the CEO
- Safeguard CEO’s time and handle calendar
- Personal errands for the CEO
- Make all travel arrangements
- Attend and take minutes in all manager/regional meetings
- Special Projects as assigned
- Oversee department dashboards and report to CEO
- Complete property walks and report back to CEO
EXECUTIVE ASSISTANT
ASSOCIATED GENERAL CONTRACTORS OF SOUTH DAKOTA
Sioux Falls, SD
03.2014 - 12.2023
- Preparing financial statements, reports, memos, invoices, letters, and other documents.
- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Answering phone calls and routing them to the correct person or taking messages.
- Facilitate collection of past due accounts.
- Coordinate Association functions i.e. Golf Tournaments, Annual Convention, Membership Meetings.
- Make all travel arrangements for the Executive Director and Board Members
- Responsible for all office upkeep and ordering supplies
OFFICE MANAGER
TENENBAUM LAW OFFICE
Melville, NY
10.2005 - 12.2012
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.
- Organize and schedule meetings and appointments.
- Organize office operations and procedures.
- Coordinate with IT department on all office equipment.
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time.
- Allocate tasks and assignments to subordinates and monitor their performance.
- Organize orientation and training of new staff members. Coach, mentor and discipline office staff
Education
Master of Science - Criminal Justice
Colorado Technical University
Sioux Falls, SD01.2010
Bachelor of Science - Criminal Justice
Colorado Technical University
Sioux Falls, SD05.2007
Associates of Science - Criminal Justice
Colorado Technical University
Sioux Falls, SD06.2004
Skills
- Customer service and support
- Email management
- Proposal development
- Service agreements
- Relationship management
- Inventory analysis
Certification
- Driver's License
- Insurance Producer License May 2020 to April 2024 Accident & Health Sickness & Life
Volunteer Experience
National Association of Women in Construction- Greater Sioux Falls Chapter, Chapter President – 2022-2024, Midwest Region Block Kids Chair – 2022-2024, Chapter Vice President – 2020-2022, Chapter Board of Director – 2016-2020
Timeline
CUSTOMER SERVICE REPRESENTATIVE
OLSON’S PEST TECHNICIANS
12.2024 - Current
CUSTOMER SERVICE ASSOCIATE
PREFORM SOLUTIONS, INC
06.2024 - 09.2024
EXECUTIVE ASSISTANT
REAL PROPERTY MANAGEMENT
01.2024 - 06.2024
EXECUTIVE ASSISTANT
ASSOCIATED GENERAL CONTRACTORS OF SOUTH DAKOTA
03.2014 - 12.2023
OFFICE MANAGER
TENENBAUM LAW OFFICE
10.2005 - 12.2012
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice
Colorado Technical University
Associates of Science - Criminal Justice
Colorado Technical University
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