Jamie Linker
Minneapolis,MN
Summary
Experienced professional in customer relationship management and benefits administration, specializing in policy writing and compliance. Proven ability to assist participants in making informed benefits selections, resulting in increased satisfaction and understanding. Strong focus on enhancing customer experiences through effective communication and support. Demonstrated success in managing complex benefit programs and ensuring adherence to regulations.
Overview
19
19
years of professional experience
Work History
Benefits Specialist
American Income Life Insurance Company
Staples, Minnesota
01.2022 - 04.2024
- Coordinated open enrollment activities including meetings and communication campaigns.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
CSA (Customer Service Advisor)
Hollister Incorporated
Libertyville, Illinois
02.2019 - 08.2021
- Greeted customers and identified their needs.
- Educated customers on product features and benefits effectively.
- Maintained product knowledge to provide accurate information.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Assisted customers with product inquiries and order placements.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
Store Manager
Guess
Libertyville, Illinois
05.2017 - 10.2019
- Trained new team members on company policies and procedures.
- Assisted in daily store operations and staff management.
- Ensured exceptional customer service through staff coaching.
- Handled cash register operations and financial transactions accurately.
- Oversaw visual merchandising to align with brand standards.
- Developed staff schedules to optimize coverage and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Store Manager
Mimi Maternity
Libertyville, Illinois
03.2005 - 09.2009
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Decorah Senior High Schoool
Decorah, IA05-1995
Associate of Arts - General
Buena Vista University
Storm Lake, IASkills
- Benefits administration and compliance
- Data analysis and health insurance
- Policy writing and management
- Customer relationship management
Timeline
Benefits Specialist
American Income Life Insurance Company
01.2022 - 04.2024
CSA (Customer Service Advisor)
Hollister Incorporated
02.2019 - 08.2021
Store Manager
Guess
05.2017 - 10.2019
Store Manager
Mimi Maternity
03.2005 - 09.2009
High School Diploma -
Decorah Senior High Schoool
Associate of Arts - General
Buena Vista University