Jamie Louthan
Lake Dallas,TX
Summary
Highly-qualified property manager with proven success in improving operations and solving problems. Proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. A dedicated worker who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
13
13
years of professional experience
Work History
Property Manager
Surrey Ranch Executive Suites
08.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Developed and executed plans to achieve and maintain 85% or better rate of occupancy.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Expert onboarding and facilitating the use of Yardi/Kube/WUN Systems, OfficeRnD, VOIP.ms and various other management softwares.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administrative Assistant/Customer Service
Sumner Communications
08.2014 - 08.2017
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered an average of 50+ calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Activated accounts for clients interested in new services.
- Handled various accounting transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Regularly manage scheduling and workflow for service technicians.
- Managed set top box and cable modem inventory and provisioning.
- Handled phone and in person technical support.
Desk Clerk/ Bookkeeping
Sallee Custom Tile
10.2011 - 02.2013
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to over 50 correspondence and inquiries from customers and vendors daily.
- Introduced new and efficient accounting, financial and operational systems.
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
- Communicated with customers to identify and resolve outstanding payments.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Checked in and out designated equipment, keys and supplies.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
Administrative Assistant
The Law Office of Robin McCarty
05.2010 - 12.2010
- Received and placed over 100 telephone calls to clients and prospective clients on a daily basis.
- Scheduled all appointments, appearances and briefings.
- Screened telephone calls and forwarded them to appropriate departments.
- Organized files for court proceedings.
- Created, indexed and maintained client binders.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
Education
Certified Paralegal - Law
Arlington Career Institute
2009
Skills
- Notary
- IT Support
- Onboarding and training within multiple software systems
- Property Tours
- Strong customer service skills
- Account reconciliation and collections expert
- Invoice and payment transactions
- Microsoft Outlook, Word and Excel
- Exceptional communication skills
- Proficient in cash management
- Data entry
- Business correspondence
- Sales and Marketing
- Employee training and development
- Tenant and Eviction Laws
- Building Operations
- Leasing and Sales
- City and County Regulations
- Property Management Software Understanding
- Accounting Operations
- Tenant Improvements
- Rent Collection
- Monthly Fee and Payment Collection
- Lease Renewals
- Codes and Regulations
- Effective Planning
- Microsoft Office
- Preventive Maintenance
- Commercial Property
- Landscaping and Grounds Maintenance
- Property Showing
- Social Media Engagement
- Terms Explanation and Enforcement
- Construction Project Oversight
- Security Deposit Refunds
- Increasing Occupancy
- Maintenance and Supply Requests
- Tenant and Owner Liaising
- Property Walks
Timeline
Property Manager
Surrey Ranch Executive Suites
08.2017 - Current
Administrative Assistant/Customer Service
Sumner Communications
08.2014 - 08.2017
Desk Clerk/ Bookkeeping
Sallee Custom Tile
10.2011 - 02.2013
Administrative Assistant
The Law Office of Robin McCarty
05.2010 - 12.2010
Certified Paralegal - Law
Arlington Career Institute