Jamie-Lyn Grugan
Albany
Summary
Dynamic Floor Manager with a proven track record in enhancing customer satisfaction and optimizing workflows. Expertise in issue resolution, staff management, and effective communication, driving operational efficiency and team collaboration. Resourceful Floor Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and time management to ensure smooth operational flow and elevated customer satisfaction.
Overview
4
4
years of professional experience
Work History
Floor Manager
Albany FunnyBone
Albany
07.2022 - Current
- Resolved customer issues and complaints promptly to enhance satisfaction.
- Managed scheduling and staff assignments for efficient service flow.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Created daily work schedules for staff members according to the needs of the business.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted reviews of completed work to ensure quality standards were met. to verify consistency, quality, and conformance.
- Assigned tasks to staff to optimize workflow and meet operational goals. to staff, setting priorities and goals.
Skills
- Customer service
- Staff scheduling
- Operational management
- Issue resolution
- Compliance adherence
- Customer relationship management
- Schedule optimization
- Problem solving
- Effective communication
- Attention to detail
- Customer engagement
- Employee scheduling
- Floor management
- Department management
- Team training and development
- POS systems
- Proficient in Excel
- Scheduling and planning
Timeline
Floor Manager
Albany FunnyBone
07.2022 - Current