Jamie Macgloan

• Crafted and served cocktails, ensuring consistency in flavor and presentation.
• Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
• Trained new staff in bar operations and cocktail preparation techniques for improved service quality.
• Provided exceptional customer service, enhancing guest experiences through personalized interactions.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Delivered exceptional service in a high volume fast-paced bar atmosphere

Generated repeat, clientele and above standard gratuity’s

Recommendations based on customers preference

Provided superior guest service through product, knowledge and cleanliness

Mixology and cocktail preparation

Wine, and spirits knowledge

Responsible for inventory, training, scheduling and bar meetings

• Led bar team in crafting innovative cocktail menus to enhance guest experience.
• Trained and mentored junior bartenders on mixology techniques and customer service standards.
• Ensured compliance with health and safety regulations while maintaining cleanliness and organization of bar area.
• Managed inventory by tracking stock levels and ordering supplies to optimize operational efficiency.