JAMIE MADDEN
Ione,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Caesars Rewards Representative
Harrah's Northern California
03.2025 - Current
- Welcomes and greets each guest by leveraging extensive knowledge of current promotions and events going on at the casino.
- Effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
- Promotes superior experience by addressing guests concerns, demonstrating empathy, and resolving problems swiftly.
- Often receive "Shout Outs" from guests for excellent service, knowledge and professionalism.
- Offers and promotes the Caesars Rewards Visa card and successfully meets the minimum established monthly goals for Visa 90% of the time .
- Comply with all Caesars Rewards Department policies and procedures.
Transit Clerk/Dispatcher
Amador Transit
12.2023 - 01.2025
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
Risk Management Specialist, Senior
Blue Shield Of CA
11.2019 - 04.2023
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Investigated allegations to check validity and recommend actions to minimize risk for all inbound and outbound data requests
- Arranged monthly and ad-hoc Risk Escalation Committee meetings by preparing materials, updating calendars and setting up conference spaces
- Helped risk management team produce timely reports analyzing risk data for all inbound and outbound data requests
- Diminished project gaps to promote smooth workflow
- Helped establish and coordinate the IT Security Risk Escalation Committee with a board of high level executives to evaluate complex risk potential
- Developing Organization and Risk Team SharePoint Sites
Service Coordinator
Bauer Compressors
09.2010 - 04.2019
- Used ERP system to prepare monthly and weekly production reports and track and maintain inventory
- Coordinate schedule for field service labor force to meet customer requests and expectations to maintain first responder equipment
- Prepared service contracts (annual, bi-annual and quarterly) to determine cost, parts and labor during the contract duration
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Provided expert service by communicating information to customers and following up on promises
- Recognized by supervisor for maintaining accurate and timely records despite heavy caseload
Operations Manager
Metrocal Appraisal
05.1998 - 02.2010
- Directly supported Principals in managing operation workflow
- Supported back office procedures, including hiring and employment processes
- Provided elevated customer experience to generate and maintain a loyal clientele
- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays
- Supported back office procedures, including hiring and employment processes
- Created company's first employee manual including training and development of staff
Timeline
Caesars Rewards Representative
Harrah's Northern California
03.2025 - Current
Transit Clerk/Dispatcher
Amador Transit
12.2023 - 01.2025
Risk Management Specialist, Senior
Blue Shield Of CA
11.2019 - 04.2023
Service Coordinator
Bauer Compressors
09.2010 - 04.2019
Operations Manager
Metrocal Appraisal
05.1998 - 02.2010