DEBBIE M. BARNES

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Overseeing the cage and main bank.
• Protecting casino cage assets and complying with company internal controls, policies, and procedures.

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• Educated guests on game rules and strategies, enhancing their overall gaming experience.
• Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
• Collaborated with the security team to address any suspicious activity or potential violations of casino policies.
• Enhanced customer experience by promptly addressing and resolving slot machine issues.
• Promoted a responsible gambling environment by adhering to all relevant regulations and guidelines set forth by the casino and gaming commission.

• Follows department selling strategies including but not limited to rate quoting, sales techniques and multi property cross selling
• Performs various daily tasks such as but not limited to booking, changing or canceling a reservation
• Meet department punctuality, adherence and attendance guidelines
• Handles all incoming customer transactions promptly, efficiently, accurately and professionally
• Assets with special projects and /or additional duties as needed

• Manage all aspects of a customer journey while on property
• Greet guest in the casino and participates in social events and special promotions
• Fully empowered with comp authority
• Proactively identifies and resolves service failures: takes immediate action to resolve service gaps by using comp authority or making exceptions
• Knowledge of ACSC, LMS and Salesforce

• Responsible for assisting the Director of Marketing in over seen the day to day operations of the Player’s Club
• Supervised a staff of 6 Reps
• Duties include interviewing, hiring and training
• Planning, assigning and directing work
• Scheduling, Payroll, Ordering supplies and maintain the day to day duties
• Entering new customer accounts, Greet customers and help assist with promotions

• Responsible for assisting the Player’s Club Manager in implementing coordinating and managing all Player’s Club programs in coordination with company directives under the supervision of the Manager
• Duties include interviewing, hiring and training employees; planning, assigning, and directing work; rewarding and recognizing employee performance; addressing complaints and resolving problems
• Entering new customer accounts
• Greets customers as a company representative and provides information concerning casino programs, amenities, offsite attractions, hotels, restaurants, and Harrah’s Total Rewards Program
• Issues promotional amenities, redeem, coupons, and maintain accurate inventory control records
• Knowledge of LMS/EMS
• Supervise Promotion and Events
• Stratton Warren and Dart-Order supplies, business cards, players cards, etc
• Maintain the Gemba Board/Update the board daily
• Oversees Bus Day Trips
• Create Shift reports
• Do daily spotlight of performance on Frontline host

• Work with student that have mild to moderate learning disability
• Required to work one on one with student when necessary
• Assist the teacher when necessary; responsible for teaching the class when the teacher is absent

• Assist TR Supervisor and Manager in implementing, coordination and managing programs in coordination with company directives under the supervisor of the TR Manager
• Interviews, planning, assigning and directing work
• Train all new hires, along with some outside training from other departments with TR standards
• Greet customers, issued promotional amenities, redeemed coupon offers, and maintained accurate inventory control records
• Created Shift Reports
• Helped with evaluations
• Handled spotlights of performance on the frontline Host

• Signing up new guest for TR players Cards
• Issued comps for restaurants, offsite attractions
• Kept guest informed of present and upcoming promotions
• Greeted buses, informed them of our program