salinta kumari
San Leandro,CA
Summary
A position with opportunities for future growth and advancement where my diverse skills can be utilized to contribute to the productivity and the profitability of the organization.
Overview
38
38
years of professional experience
Work History
Caesars Rewards Representative
Harrah's Northern California Casino
Ione, CA
05.2023 - Current
- Provided customer service by answering product and service related questions.
- Participated in training sessions designed to improve overall job performance.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Greeted customers and responded to inquiries in a timely manner.
- Collaborated with team members to identify areas of improvement in customer service processes.
Customer Service
ECONOLODGE
STOCKTON, CA
03.2014 - Current
- Responsibilities include: Making schedules for employees, ensuring employees have current certifications to work in the kitchen. Completed audit every night. If any guest has complaints, we took care of their issues in such a way that we don't lose a client. Created a win-win situation for all.
- Ensured compliance with regulatory requirements and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
Customer Service / Sales Representative
CONTINENTAL AIRLINES
SAN FRANCISCO, CA
08.1999 - 10.2013
- Sold ticket to customers, collected a large sum of cash or credit card for payment.
- Flight Operations - coordinated with ground crew to ensure that live animals, bags, and cargo go in the correct compartment of the aircraft. Communicated with the pilot and gave him the flight manifest. Also communicated with corporate dispatch to ensure correct weight and balance of the aircraft.
- Customer Service Coordinator - help employees on how to help customers in the customer care center.
Research Assistant
LIFE CHIROPRATIC COLLEGE WEST
HAYWARD, CA
06.1994 - 07.1999
- Registering arriving patients, checking out departing patients, managing patients' files, maintaining billing and coding, recording vital signs, and answering phones.
- Provided support for faculty members with grant applications related to research projects.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
Customer Service Representative
DELTA BLOOD BANK
Stockton, CA
08.1986 - 09.1993
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and blood details for future reference.
- Answer multiple-line phone switchboard, collect cash or credit card for donors, saving their own blood for scheduled surgeries.
- Arrange for blood shipment to different blood banks, according to their orders.
Education
M.D. - Homeopathic Medicine
Life Chiropractic College-West
Hayward, CA10-1997
Associate of Science - Medicine
Chabot College
Hayward, CA09-1995
Associate of Applied Science - Pre-Medicine
SAN JOAQIN DELTA COLLEGE
STOCKTON, CA06-1992
Skills
- Scheduling
- Strong Communication and Negotiation Skills
- Professional Presentations
- Front Office Operations
- Customer Support
- Market intelligence
- Client Relationship Building
- Product Promotions
Zip
94578
Languages
English, Hindi, Spanish
Professional
Timeline
Caesars Rewards Representative
Harrah's Northern California Casino
05.2023 - Current
Customer Service
ECONOLODGE
03.2014 - Current
Customer Service / Sales Representative
CONTINENTAL AIRLINES
08.1999 - 10.2013
Research Assistant
LIFE CHIROPRATIC COLLEGE WEST
06.1994 - 07.1999
Customer Service Representative
DELTA BLOOD BANK
08.1986 - 09.1993
M.D. - Homeopathic Medicine
Life Chiropractic College-West
Associate of Science - Medicine
Chabot College
Associate of Applied Science - Pre-Medicine
SAN JOAQIN DELTA COLLEGE
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