Jamie Malin
Summerville,SC
Summary
Determined School Counselor Intern with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
8
8
years of professional experience
Work History
Universal Banker
Peoples Bank WA
Oak Harbor, WA
11.2015 - 09.2020
- Worked with six people to handle branch.
- Opened checking, savings, money market, and certificates of deposit accounts and ordered checks, debit cards, and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits, and calculated daily transactions using computers, calculators, or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Opened million-dollar account.
Front End Manager
Goodwill of Colorado, Colorado Springs
Colorado Springs, CO
07.2013 - 08.2015
- Led team of 8 associates, interviewed, hired and trained associates
- Maintained strong customer relations and effective customer service standards.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Evaluated employee performance and made recommendations for improvements.
- Prepared weekly employee work schedules for team members.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Office Manager
Liberty Tax
Colorado Springs, CO
11.2012 - 06.2013
- Led team of 10 associated, interviewed, hired and trained associates
- Gathered data from customers to prepare tax returns and maintained appointments
- Problem solved with customers when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Master of Education - School Counseling
Liberty University
Lynchburg, VA05.2023
B.A. - Psychology, Criminal Justice
University Colorado Colorado Springs
05.2015
Skills
- Honest and Ethical
- Attention to Detail
- Task Prioritization
- Information Processing
- Relationship Building
- Verbal and Written Communication
- Account Services
- Data Entry
- New Account Setup
- Sorting and Filing
- Customer Service-Oriented
- Problem Solving
Affiliations
American School Counseling Association (ASCA)
International Honor Society of Psychology (Psi Chi)
Timeline
Universal Banker
Peoples Bank WA
11.2015 - 09.2020
Front End Manager
Goodwill of Colorado, Colorado Springs
07.2013 - 08.2015
Office Manager
Liberty Tax
11.2012 - 06.2013
Master of Education - School Counseling
Liberty University
B.A. - Psychology, Criminal Justice
University Colorado Colorado Springs