Jamie Marsden
Norwich,CT
Summary
Friendly Receptionist with background in various office settings. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
Work History
Receptionist/Professional
Eye
11.2020 - Current
- Answer phones, verify insurances, register patients and schedule appointments
- Check in patients, scan insurance cards collect copays and enter patient information into their electronic medical charts
- Scan patient documents into their electronic medical charts, accept billing payments over the phone and notify patients that their glasses are in marking notified in their electronic medical charts afterwards
- Dispensing contacts and marking dispensed in the patient’s electronic medical chart
- File patient charts.
Customer Service Representative
02.2020 - 03.2020
- Personally handled oncoming service and sales calls with an eye on customer satisfaction
- Personally handled outgoing problem resolution calls with an eye on customer satisfaction
- Maintained excellent records of customer interaction
- This position was closed due to the beginning of Covid-19.
Quality Assurance Representative/From
You Flowers
12.2014 - 08.2019
- Reviewed and monitored calls for quality assurance and graded them for the company with an eye on customer satisfaction
- Personally handled incoming calls with an eye on customer satisfaction
- Personally handled incoming calls to determine fraud on orders
- Maintained excellent computer and paper history of customer interactions.
Medical Transcriptionist/Orthopedic Associates
01.2010 - 12.2014
- Collected, transcribed and returned dictation including Independent Medical Evaluations for the doctors in the practice.
Medical Secretary/Westerly
Hospital
01.2007 - 06.2010
- Transcribed radiological medical dictation
- Filed, answered phones and ran the front desk
- Scheduled patient appointments for the radiological department
- Prepared patient x-ray films, patient reports, exams on CD for patient pickup
- Directed and aided patients around the department.
Medical Transcriptionist
Soundview Orthopedic Associates
01.2007 - 06.2010
- Collected, transcribed and returned dictation including Independent Medical Evaluations for the doctors in the practice.
Education
Medical Assistant Degree -
Huntington Institute
Norwich, CT06.1992
High School Diploma -
Waterford High School
Waterford, CT06.1991
Skills
- Computer Proficiency
- Positive Attitude and Energentic
- Multi-Line Telephone Skills
- Telephone Answering
- Making Appointments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Receptionist/Professional
Eye
11.2020 - Current
Customer Service Representative
02.2020 - 03.2020
Quality Assurance Representative/From
You Flowers
12.2014 - 08.2019
Medical Transcriptionist/Orthopedic Associates
01.2010 - 12.2014
Medical Secretary/Westerly
Hospital
01.2007 - 06.2010
Medical Transcriptionist
Soundview Orthopedic Associates
01.2007 - 06.2010
Medical Assistant Degree -
Huntington Institute
High School Diploma -
Waterford High School
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