Jamie Martin
Queens,New York
Summary
Enthusiastic and service-oriented professional with experience in customer service, hospitality, and aviation support. Skilled in handling high-pressure environments such as hotels, grocery stores and airports with a focus on efficiency, communication, and professionalism. Proven ability to assist diverse clientele with a calm and welcoming demeanor, ensuring positive guest and passenger experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Hallmark Aviation Services
01.2023 - Current
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
Passenger Service Agent
Worldwide Flight Services
08.2022 - 01.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Customer Service Cashier
Stop and Shop Supermarkets
04.2020 - 09.2022
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Associate of Science - Tourism And Hospitality Management
LaGuardia Community College
Long Island City, NY06-2023
High School Diploma -
Marymount High School
Jamaica WI06-2016
Skills
- Teamwork
- Strong multitasking
- Cultural Competence
- Flexibility
- Ethical decision-making
- Empathy
Certification
- Licensed Certified Nurse Assistant, New York
- BLS CPR Certified, New York
Timeline
Airport Customer Service Agent
Hallmark Aviation Services
01.2023 - Current
Passenger Service Agent
Worldwide Flight Services
08.2022 - 01.2023
Customer Service Cashier
Stop and Shop Supermarkets
04.2020 - 09.2022
Associate of Science - Tourism And Hospitality Management
LaGuardia Community College
High School Diploma -
Marymount High School
Similar Profiles
Anne-Marie GulabAnne-Marie Gulab
Bilingual Customer Service Representative at Hallmark Aviation ServicesBilingual Customer Service Representative at Hallmark Aviation Services
Kunal BudhooKunal Budhoo
Customer Service Agent at Hallmark Aviation Services For Emirates AirlinesCustomer Service Agent at Hallmark Aviation Services For Emirates Airlines
Yazan AletayyemYazan Aletayyem
Duty Manager - Centralized Baggage Services at Hallmark Aviation ServicesDuty Manager - Centralized Baggage Services at Hallmark Aviation Services
Warda AhmedWarda Ahmed
Front Desk Receptionist at Better HealthFront Desk Receptionist at Better Health
DIANA VILLARREALDIANA VILLARREAL
Wholesale Account Manager at Lola HatsWholesale Account Manager at Lola Hats