Jamie McFate

Planograms

Down-stocking merchandise

Shipping and receiving

Process online orders

Break down truck, organize product to the floor

Stock counts

Assist in our PI

Research any product variances

Assembling demo units

Setting up displays

Assembling shippers

Product organization

Help customers

Assist with curbside orders

• Provided primary customer support to internal and external customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.

• Performed inventory control, such as counting, and stocking merchandise.
• Checked packages and merchandise for damage and notified vendors.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Worked safely around moving machinery.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Consistently lifted materials weighing as much as 75 pounds.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
• Entered quantity received against purchase order in computer system.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Confirmed accuracy, quality and quantity of materials received and listed on BOL.
• Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
• Operated box or straight trucks and cargo vans.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
• Conducted regular inspections and audits to check quality and verify inventory levels.
• Completed cycle counts and monthly inventory.

• Provided primary customer support to internal and external customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.