Jamie McLin

• Coordinated executive schedules, ensuring efficient time management and meeting arrangements.
• Managed correspondence, prioritizing messages for timely responses and actions.
• Developed and maintained filing systems, organizing documents for easy retrieval.
• Prepared individual and business tax returns using advanced software tools.
• Reviewed client financial documents for accuracy and completeness.
• Utilized software programs such as TurboTax to prepare complex tax returns for individuals or businesses.
• Processed billing statements and invoices for timely customer delivery.
• Reviewed account discrepancies to ensure accurate billing information.
• Managed payment collections through effective communication with clients.

• Conducted regular inspections to identify potential security risks or violations.
• Enforced facility rules and regulations while managing inmate behavior effectively.
• Assisted in emergency response situations, ensuring safety of staff and inmates.
• Documented incidents and prepared reports for administrative review and action.
• Trained new officers on policies, procedures, and safety protocols in the facility.
• Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts.
• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
• Maintained clear and open communications with facility areas to support safe operations.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Managed office communications and coordinated schedules for executives.
• Organized and maintained confidential files and documents efficiently.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Assisted customers with inquiries, providing accurate product information and support.
• Managed customer complaints, ensuring prompt resolution and satisfaction.
• Collaborated with team members to enhance service delivery and efficiency.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Provided top quality control and eliminated downtime to maximize revenue.

35 hours towards my associates degree and still in progress