JAMIE MIKELS
Springfield,VT
Summary
Seeking a position with a progressive, forward thinking company where a disciplined work ethic, superior leadership abilities, and a desire to positively impact the company’s success will be assets.
Overview
20
20
years of professional experience
Work History
Techinal Service Adminstrative Assistant
Ivek Corporation
North Springfield, VT
05.2024 - 02.2026
- Coordinated project schedules, ensuring timely completion of tasks across multiple departments.
- Streamlined communication processes, enhancing collaboration among team members and stakeholders.
- Supported senior management in developing strategic plans and operational initiatives.
- Maintained organized documentation systems, improving information retrieval and accuracy.
- Trained new staff on company policies and procedures, promoting adherence to best practices.
- Analyzed workflow efficiency, identifying areas for process improvement and implementation of solutions.
- Facilitated regular team meetings to align objectives and track progress on key projects.
- Developed training materials that enhanced staff understanding of operational tools and systems.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Supported senior management to make informed decisions, conducting thorough market research.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT, and marketing departments.
Lead Mechanical Technician
Ivek Corporation
North Springfield, VT
02.2022 - 05.2024
- Conducted routine inspections and troubleshooting on mechanical systems for optimal performance.
- Collaborated with engineering teams to implement design modifications and improve product reliability.
- Trained new technicians on equipment operation, safety protocols, and maintenance procedures.
- Developed preventive maintenance schedules to minimize downtime and enhance productivity.
- Analyzed system failures to identify root causes and initiated corrective actions effectively.
- Led cross-functional teams in process improvement initiatives that increased operational efficiency.
- Streamlined workflows by implementing best practices in mechanical assembly and testing protocols.
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Monitored equipment performance to confirm proper and efficient function.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Kept detailed records of repairs and maintenance for reference in future work.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
- Kept track of equipment maintenance schedules using computerized maintenance management systems.
- Optimized workflow, resulting in increased productivity, by streamlining processes and standardizing procedures.
- Participated in quality assurance protocols, verifying that finished products met or exceeded established standards and identifying areas for further improvement.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Prepared reports and documentation for mechanical systems and processes.
- Coordinated with other engineering professionals to coordinate operation of mechanical systems.
Lead Sales Associate
Stonehouse Antique Center
Chester, VT
03.2020 - 02.2022
- Led team in delivering exceptional customer service to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock representation and timely replenishment.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Developed merchandising displays to attract customers and promote seasonal sales events.
- Collaborated with management to implement sales strategies that increased foot traffic.
- Oversaw daily operations, maintaining store organization and cleanliness standards.
- Fostered relationships with vendors to negotiate favorable terms for inventory procurement.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
Cosmetologist
Self-employeed
Lafayette, IN
09.2015 - 12.2018
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Answered phone calls and emails to schedule client appointments.
Color Specialist
Steel Magnolias Salon
Brookston, IN
10.2012 - 07.2015
- Developed customized treatment plans for clients seeking dramatic transformations or subtle enhancements in their hair color.
- Improved client comfort during lengthy coloring appointments by engaging in friendly conversation while maintaining professionalism.
- Ensured accurate record-keeping of client history, including color formulations and appointment dates, to maintain consistency in future treatments.
- Maintained a clean and organized workstation, ensuring compliance with state board regulations and salon standards.
- Performed corrective color services for clients experiencing issues with previous treatments or unsatisfactory results from other salons.
- Consistently met or exceeded sales goals by cross-selling complementary services such as cuts, styling, or conditioning treatments.
- Provided exceptional customer service throughout each appointment, fostering long-term client relationships.
- Assisted salon management with inventory control, ordering necessary supplies and products for the hair color department.
- Boosted salon revenue by introducing and promoting new hair color services and techniques.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
Floating Teller
Lafayette Community Bank
Lafayette, IN
05.2012 - 09.2012
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and banking services.
- Maintained cash drawer integrity through meticulous record-keeping.
- Educated customers on financial products to enhance service experience.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Trained new staff on operational procedures and compliance standards.
- Implemented process improvements to increase transaction speed and accuracy.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Medicare/Medicaid Insurance Specialist
Unity Healthcare – Central Billing
Lafayette, IN
01.2011 - 03.2011
- Keep updated on Medicare and Medicaid Policies and Procedures
- Update offices of changes in Policies and Procedures
- Process Medicare and Medicaid insurance claims for three Unity Healthcare offices
- Verify insurance claims entered correctly
- Verify insurance claims paid correctly and on time
- Appeal insurance claims that denied
- Update patients insurance information
- Contact patients to verify claim information
- Process a minimum of 50 insurance claims per day
- Keep accounts clean and up to date
Teller
JP Morgan Chase
Lafayette, IN
01.2008 - 01.2011
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and banking services.
- Maintained cash drawer integrity through meticulous record-keeping.
- Educated customers on financial products to enhance service experience.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Trained new staff on operational procedures and compliance standards.
- Implemented process improvements to increase transaction speed and accuracy.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Stylist
Beau Cheveux Styling Salon
West Lafayette, IN
08.2006 - 10.2007
- Delivered comprehensive hair and skincare services tailored to client preferences.
- Educated clients on product usage and skincare routines for optimal results.
- Developed personalized treatment plans based on individual assessments and consultations.
- Maintained a clean and organized workspace, ensuring compliance with health regulations.
- Built strong client relationships through exceptional customer service and follow-up communications.
- Implemented inventory management system to track product usage and ensure stock availability.
- Researched industry trends to incorporate innovative techniques into service offerings.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Stylist
Christina & Company Salon and Day Spa
Lafayette, IN
01.2006 - 08.2006
- Delivered comprehensive hair and skincare services tailored to client preferences.
- Educated clients on product usage and skincare routines for optimal results.
- Developed personalized treatment plans based on individual assessments and consultations.
- Maintained a clean and organized workspace, ensuring compliance with health regulations.
- Built strong client relationships through exceptional customer service and follow-up communications.
- Implemented inventory management system to track product usage and ensure stock availability.
- Researched industry trends to incorporate innovative techniques into service offerings.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Apprentice
Christina & Company Salon and Day Spa
Lafayette, IN
01.2006 - 08.2006
- Assisted licensed cosmetologists in providing haircuts and styling services to diverse clientele.
- Gained proficiency in using various hair care products and tools for optimal results.
- Supported sanitation protocols to maintain a clean and safe working environment.
- Adapted quickly to new techniques, enhancing service delivery and client satisfaction.
- Conducted consultations with clients to understand their needs and recommend suitable treatments.
- Improved product knowledge through continuous learning, enhancing customer interactions and outcomes.
- Mentored junior apprentices on best practices in cosmetology techniques and client care standards.
- Expanded the salon''s client base through successful networking and word-of-mouth referrals based on exceptional service delivery.
- Continuously improved technical skills through regular practice sessions, allowing for increased confidence in performing advanced cosmetology procedures.
- Performed haircuts, blowouts, and styling services with precision and attention to detail, consistently meeting or exceeding client expectations.
- Assisted lead stylists in executing intricate hairstyles for special events, contributing to the salon''s reputation for excellence.
- Implemented effective sanitation practices, ensuring a clean and hygienic work environment for clients and staff members.
- Consistently met sales goals through upselling salon products and services during appointments.
- Efficiently managed appointment scheduling and front desk operations, maintaining smooth day-to-day salon operations.
- Provided exceptional customer service by actively listening to client needs and making appropriate product recommendations.
- Enhanced client satisfaction by providing personalized cosmetology services and consultations.
- Supported senior stylists in managing their daily workload, enabling them to focus on delivering high-quality services to clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Cosmetology License - Cosmetology
Christina & Company Education Center
Lafayette, IN10-2005
High School Diploma -
Crook County High School
Prineville, OR06-2003
Skills
- Data Entry
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Word
- Quicken
- Webconnect
- Teller Express
- Teams
Timeline
Techinal Service Adminstrative Assistant
Ivek Corporation
05.2024 - 02.2026
Lead Mechanical Technician
Ivek Corporation
02.2022 - 05.2024
Lead Sales Associate
Stonehouse Antique Center
03.2020 - 02.2022
Cosmetologist
Self-employeed
09.2015 - 12.2018
Color Specialist
Steel Magnolias Salon
10.2012 - 07.2015
Floating Teller
Lafayette Community Bank
05.2012 - 09.2012
Medicare/Medicaid Insurance Specialist
Unity Healthcare – Central Billing
01.2011 - 03.2011
Teller
JP Morgan Chase
01.2008 - 01.2011
Stylist
Beau Cheveux Styling Salon
08.2006 - 10.2007
Stylist
Christina & Company Salon and Day Spa
01.2006 - 08.2006
Apprentice
Christina & Company Salon and Day Spa
01.2006 - 08.2006
Cosmetology License - Cosmetology
Christina & Company Education Center
High School Diploma -
Crook County High School