Jamie Milbern
TX
Summary
Proven leader and Texas licensed esthetician with a track record of elevating client satisfaction and boosting retail sales at Serenity Skin Studio. Specializes in advanced facial techniques and client consultations, enhancing skin health and rejuvenation. Demonstrates exceptional professionalism and skincare product knowledge, achieving significant client retention and positive feedback.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Esthestician
Serenity Skin Studio
Argyle, TX
01.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, intimate bleaching, and gentle exfoliation to improve overall skin condition.
- Performed body contouring and microcurrent to all areas of the body.
Owner
Lillie's Boutique
Amarillo, TX
06.2020 - Current
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
Manager
Texas Oral Surgery Group
Denton, TX
08.2021 - 08.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Dental Assistant
Garden Oaks Family & Cosmetic Dentistry
Denton, TX
08.2008 - 06.2017
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Used Eaglesoft and Dentrix software to document and maintain patient information and health background.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared patient x-rays and images for dentist review.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for 10-12 procedures daily.
- Staged tray for procedures by arranging dental instruments and equipment.
Education
No Degree - General Studies
NCTC
Gainesville, TXLicensed Esthetician - Master Aesthetician
Salon Boutique Academy
Addison, TX01.2024
Skills
- High-frequency machine use
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Microdermabrasion expertise
- Texas licensed esthetician
- Client consultation abilities
- Anti-aging treatments
- Skin rejuvenation
- Expert skin analysis
- Sensitive skin care
- Acne treatment specialization
- Manual lymphatic drainage
- Ultrasonic
- Chemical peel proficiency
- Radio frequency skin tightening
- Bryght and Le Mieux product expert
- Facial and Scalp Massage
- Oncology Trained
Certification
- Oncology, Microdermabrasion, Hi- Frequency, Ultra Sonic, Hydrofacial, LED, Waxing, Microcurrent, Body Sculpting, Radio Frequency Nano Infusion, Oxygen Dome, Intimate Bleaching, Chemical Peels, European Massgae techniques, Vacuum Suction, Bacials, Dermaplaning Training.
Timeline
Esthestician
Serenity Skin Studio
01.2024 - Current
Manager
Texas Oral Surgery Group
08.2021 - 08.2023
Owner
Lillie's Boutique
06.2020 - Current
Lead Dental Assistant
Garden Oaks Family & Cosmetic Dentistry
08.2008 - 06.2017
No Degree - General Studies
NCTC
Licensed Esthetician - Master Aesthetician
Salon Boutique Academy