Jamie Miller
Frankston,TX
Summary
Results-driven Pharmacy Front End Manager with a proven track record in inventory management and staff training. Skilled in fostering effective communication and collaboration, leading to improved operational efficiency and customer service.
Overview
29
29
years of professional experience
Work History
Pharmacy Front end Manager
Maxwell Pharmacy
Frankston, Texas
09.2025 - Current
- Led front-end operations to ensure efficient delivery of customer service.
- Trained staff on best practices for enhancing customer interactions in pharmacy.
- Managed inventory levels to ensure product availability aligned with sales goals.
- Oversaw scheduling to optimize staff coverage during peak hours.
- Implemented training programs for new front-end employees.
- Coordinated with vendors to maintain supply chain efficiency.
- Developed standard operating procedures to streamline front-end processes.
- Ensured compliance with pharmacy regulations and safety standards.
Financial Counselor
UT Health East Texas Ortho
Tyler, Texas
03.2021 - 09.2025
- Delivered tailored financial counseling to patients regarding billing and payment options.
- Developed individualized financial plans addressing patient needs and circumstances, improving financial clarity.
- Coordinated with healthcare providers to resolve billing discrepancies, enhancing patient satisfaction.
- Conducted follow-up consultations to address ongoing financial concerns of patients.
- Negotiated payment arrangements with creditors on behalf of clients.
- Conducted interviews with patients and families to clarify financial processes, ensuring understanding and compliance.
- Assisted uninsured patients in locating resources, services, and needed assistance.
- Managed sensitive patient information, ensuring confidentiality and compliance with regulations.
Patient Service Representative
UT Health East Texas Physicians
Bullard, Texas
12.2019 - 03.2021
- Managed patient scheduling and appointment confirmations, ensuring timely access to care.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed patient registrations and collected required documentation promptly.
- Coordinated effective communication between physicians and support staff to enhance patient service.
- Educated patients on clinic policies and procedures clearly.
- Handled patient complaints with empathy and professionalism, fostering a supportive environment.
- Maintained accurate patient records using electronic health record systems.
- Streamlined office workflows to improve patient experience consistently.
Front Office Supervisor
Certified Utility Hydraulics llc
Frankston, Texas
07.1997 - 12.2019
- Supervised front desk operations, ensuring seamless guest experiences.
- Coordinated appointment and service requests, improving scheduling efficiency and guest satisfaction.
- Managed inventory of office supplies and equipment to support daily functions.
- Implemented safety protocols, maintaining a secure work environment.
- Maintained accurate records of transactions and client communications.
- Collaborated with team members to optimize office workflows.
- Resolved customer complaints professionally, ensuring timely resolution and maintaining guest loyalty.
- Conducted employee evaluations, creating tailored performance enhancement plans to support team development.
Education
High School Diploma -
St Gregory
California City, CA09-2019
High School -
Frankston High School
Frankston, TXSkills
- Patient scheduling
- Inventory management
- Health insurance verification
- Patient financial management
- Workflow optimization
- Front-end team leadership
- Customer service
- Effective customer communication
- Problem solving
- Staff training
- Team collaboration
- Planning
- Organization
- Attention to detail
- Effective communication
- Flexible and adaptable
- Computer skills
- Relationship building
Timeline
Pharmacy Front end Manager
Maxwell Pharmacy
09.2025 - Current
Financial Counselor
UT Health East Texas Ortho
03.2021 - 09.2025
Patient Service Representative
UT Health East Texas Physicians
12.2019 - 03.2021
Front Office Supervisor
Certified Utility Hydraulics llc
07.1997 - 12.2019
High School Diploma -
St Gregory
High School -
Frankston High School