Maria Patricia Menchaca
FRESNO,CA
Summary
Dedicated dental office supervisor with a proven track record in streamlining operations and enhancing patient care. Skilled in training teams and resolving conflicts, ensuring high-quality service delivery.
Ensuring that insurances are verified for a smoother process for patients.
Overview
5
5
years of professional experience
Work History
Supervisor Front End Dental Office
Catherine Irasusta DMD
Fresno, CA
08.2021 - Current
- Oversaw daily operations, ensuring adherence to quality standards and patient care protocols.
- Trained and mentored staff on best practices in dental procedures and patient management.
- Streamlined appointment scheduling systems to enhance patient flow and reduce wait times.
- Implemented process improvements that increased operational efficiency within the practice.
- Coordinated insurance verification and claims processing to ensure accurate billing.
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Assisted in training new front office staff on procedures and best practices.
- Maintained accurate patient records using dental software systems for streamlined operations.
Education
High School Diploma -
Caruthers High School
Caruthers, CA06-1999
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Attention to detail
- Conflict resolution
- Patient scheduling
- Insurance verification
- Dental terminology
- Document preparation
- Appointment confirmation
- Excellent multitasking capability
- Friendly and outgoing
- Punctual and reliable
- Phone and email etiquette
- Patient documentation
- Appointment scheduling
- Office opening and closing
- Rapport building
- Spanish-speaking
Languages
Spanish
Native or Bilingual
Timeline
Supervisor Front End Dental Office
Catherine Irasusta DMD
08.2021 - Current
High School Diploma -
Caruthers High School