Receptionist Administrator
H & R Block Tax Services
Knoxville, TN
01.2018 - 02.2023
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Coordinated meetings between internal departments and external partners and clients.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Handled diverse needs for clients in-person, by phone or through email.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Computed balances, totals or commissions to support accounting team.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial activities of department to share budgetary input with managers.