Jamie Monroe
Ashley
Summary
Dynamic manager with a proven track record at City Barbecue, enhancing customer satisfaction through strategic planning and effective team leadership. Skilled in inventory management and problem resolution, I foster a collaborative environment that boosts employee morale and retention. Achieved significant improvements in service quality and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
City Barbecue
01.2022 - Current
- Oversaw daily operations to ensure adherence to quality and safety standards.
- Managed staff scheduling and performance evaluations to optimize team efficiency.
- Developed training programs for new employees to enhance service quality.
- Implemented inventory management procedures to reduce waste and control costs.
- Conducted regular audits of food preparation processes for compliance with health regulations.
- Fostered a positive work environment, leading to improved employee morale and retention rates.
- Analyzed customer feedback to identify areas for menu improvement and service enhancement.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Lead Line Cook
Sarah Moore Home
04.2014 - 05.2020
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and implemented efficient prep processes, reducing meal preparation time.
- Trained new line cooks on cooking techniques and station responsibilities.
- Collaborated with management to create seasonal menu items and specials.
- Streamlined communication between front-of-house and back-of-house teams during peak hours.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
Gahanna Lincoln
Gahanna, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Complex Problem-solving
- Verbal and written communication
- Strategic planning
- Operations management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Good judgment
- Process improvement
- Active listening
- Problem-solving aptitude
Certification
Servsafe
Timeline
Manager
City Barbecue
01.2022 - Current
Lead Line Cook
Sarah Moore Home
04.2014 - 05.2020
High School Diploma -
Gahanna Lincoln