Jamie Montenegro
Trenton
Summary
Dedicated and dependable professional with experience supporting individuals, providing customer service, and managing independent work responsibilities. Demonstrates strong communication, problem-solving, and organizational skills across diverse settings.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Children Specialized ABA Center for Autism
Jackson, NJ
01.2025 - Current
- Implemented individualized behavior intervention plans to promote developmental growth in children with autism.
- Conducted one-on-one sessions, utilizing applied behavior analysis techniques to reinforce positive behaviors.
- Collaborated with teams to assess client progress and adjust treatment strategies accordingly.
- Monitored client behavior data to identify trends, ensuring accurate documentation for ongoing assessments.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Delivery Driver
Amazon Flex
Trenton, NJ
04.2024 - 08.2025
- Ensuring packages are accurately sorted, scanned and delivered to their destination.
- Meeting delivery deadlines and being punctual to my shift.
- Making sure I communicate effectively with customers and handle any issue they have.
Crew Member
Dunkin
Trenton, NJ
07.2020 - 09.2024
- Developed customer service skills and teamwork abilities.
- Learned how to open and close.
- Coordinated with team members to optimize shift schedules, ensuring adequate coverage and maintaining high service standards.
- Assisted customers with menu selections and provided exceptional service during peak hours.
- Collaborated with team members to optimize workflow and enhance customer experience.
- Resolved customer complaints effectively, maintaining high satisfaction rates within the store.
- Worked front counter, drive-thru, and kitchen.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Volunteer
Stanley Holmes
Atlantic City, NJ
02.2024 - 04.2024
- Assisting with homework after school in a homework program.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Psychology with minor in Childhood Studies and concentration in Forensic Psychology
Stockton University
Galloway, NJ05-2026
Skills
- Customer Service
- Typing
- Teamwork
- Bilingual
- Flexibility
- Active listening
- Data collection
- Documentation skills
- Client relationship development
- Crisis management and prevention
- Applied behavior analysis
- Empathy and patience
- Clear communication
- Relationship building
- Conflict resolution
- Goal setting
Languages
Spanish
Additional Information - Volunteer Experience
Stanley Holmes, Assisting with homework program after school
Timeline
Behavior Technician
Children Specialized ABA Center for Autism
01.2025 - Current
Delivery Driver
Amazon Flex
04.2024 - 08.2025
Volunteer
Stanley Holmes
02.2024 - 04.2024
Crew Member
Dunkin
07.2020 - 09.2024
Bachelor of Science - Psychology with minor in Childhood Studies and concentration in Forensic Psychology
Stockton University