Jamie Muniz
Appleton,WI
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Account Manager
Crown Equipment
Appleton, WI
01.2023 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and drive growth strategies.
- Collaborated with sales team to create strategic account plans resulting in increased revenue streams.
- Consistently exceeded sales objectives by developing high-trust customer relationships and executing territory growth strategies.
- Selected by my peers to start internal Culture Club Committee
Regional Director
Jani-King
Green Bay, WI
12.2018 - 12.2022
- As the Regional Director I was responsible for overseeing all aspects of the business for 17 counties in North East Wisconsin including but not limited to:
- Sales, Franchise Development/Training, Operations, Inspections, Billing, Customer Retention, and Marketing
- Negotiate supply costs, deliveries, and maintaining inventory levels for 115+ customers.
- My biggest accomplishments with Jani-King were continuously meeting/exceeding sales goals, developing a strong customer base, and helping small businesses owners build a better future for their family.
- Directed regional operations to enhance service delivery and customer satisfaction across multiple locations.
- Led cross-functional teams to develop and execute training programs, fostering employee development and retention.
- Established key performance indicators to measure success and ensure alignment with company objectives.
- Oversaw budget management, optimizing resource allocation for maximum impact on regional profitability.
- Visited sites periodically to view service levels and adherence to global service standards.
Mortgage Loan Originator
Movement Mortgage
Fayetteville, NC
02.2015 - 11.2018
- As a Mortgage Loan Originator I was responsible for generating outside sales and customer leads for those who are looking to purchase a home. The most important part of my job was the relationship with my customers and my ability to meet all expectations in order to retain them and generate successful referrals. The ability to adapt to a constantly changing industry was also a very important skill.
- Cultivated client relationships to understand financial needs and provide tailored mortgage solutions.
- Analyzed borrower credit profiles to determine eligibility for various loan products.
- Coordinated with real estate agents and clients to facilitate smooth loan processing.
- Educated clients on mortgage options, rates, and terms to enhance informed decision-making.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Education
High school or equivalent - Generals with an emphasis on Business Management
Joseph A. Craig High School
Janesville, WI01.2006
Skills
- Microsoft Office (15 years)
- Microsoft Word (15 years)
- Microsoft Excel (10 years)
- Microsoft Powerpoint (10 years)
- Teamwork and collaboration
- Client relations
- Strategic planning
- Sales development
- Sales reporting
- Territory management
Timeline
Account Manager
Crown Equipment
01.2023 - Current
Regional Director
Jani-King
12.2018 - 12.2022
Mortgage Loan Originator
Movement Mortgage
02.2015 - 11.2018
High school or equivalent - Generals with an emphasis on Business Management
Joseph A. Craig High School
Awards and Accomplishments
- 2025 Momentum Nominee - Crown Equipment
- 2025 Salesman of the Year - Crown Equipment
- Master Franchise of the year 2021- 0% cancellation and 240% growth
- 2018 Graduate of United Way Leadership Development Program
- 2016 Rookie of the Year for Movement Mortgage.
- 2015 Most Improved Branch in the Midwest for World Acceptance
- 2012 Customer Service Award for Home Delivery Link
- Chamber of Commerce member Platteville, WI, Fayetteville, NC, St Robert, MO
- United Way Impact Review Committee Member
- Boys and Girls Club Volunteer from 2015 - 2018
- BNI Member 2016 - 2018