Jamie Mustain
West Palm Beach,FL
Summary
Smooth and professional customer care representative, with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waxing Specialist
European Wax Center
12.2022 - Current
- Maintained cleanliness and hygiene of wax room and equipment according to company standards.
- Developed and maintained strong customer relationships.
- Performed waxing services for clients, including facial, body, and bikini areas.
- Addressed any client concerns or questions about waxing process professionally and empathetically.
Assistant
Bray-Poole Bail Bonds
11.2018 - 06.2020
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Assisted owner in all aspects of business operations.
- Processed payments from defendants to secure bonds.
Customer Service Specialist
Teleperformance
04.2017 - 11.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Personal Shopper
Nordstrom
06.2016 - 04.2017
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Team Member
Haagen Dazs
06.2015 - 05.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Esthetician License -
Sherdian Technical College
Hollywood, FL12.2022
Certified Eyelash Technician -
Maybelle Beauty Bar
West Palm Beach, FL01.2021
High School Diploma -
South Broward High School
Hollywood, FL06.2016
Skills
- Passion for enhancing knowledge
- Calm and professional under pressure
- Adaptive team player
- Time Management
- Data Confidentiality
- Workspace Organization
- Social skills
Certification
- HIV/AIDS Course, American Safety Council - 12/22
Timeline
Waxing Specialist
European Wax Center
12.2022 - Current
Assistant
Bray-Poole Bail Bonds
11.2018 - 06.2020
Customer Service Specialist
Teleperformance
04.2017 - 11.2018
Personal Shopper
Nordstrom
06.2016 - 04.2017
Team Member
Haagen Dazs
06.2015 - 05.2016
Esthetician License -
Sherdian Technical College
Certified Eyelash Technician -
Maybelle Beauty Bar
High School Diploma -
South Broward High School
- HIV/AIDS Course, American Safety Council - 12/22
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