Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Personable Customer Service Representative with marketing background and well-developed persuasion skills. Trained in attraction marketing sales and expertise in social media platforms. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Hi, I’m
Jamie Nickerson
Scotts Valley,CA
Summary
Overview
8
years of professional experience
Work History
Yes Cacao Botanical ChocolatesSanta Cruz, CA
Logistics Coordinator
12.2022 - Current
Job overview
- Updated and maintained databases to track shipments and inventory.
- Developed and implemented strategies to reduce shipment costs by 20% and improve quality of service.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Hempworx My Daily Choice
Network Marketer
02.2020 - 11.2022
Job overview
- Implemented marketing strategies to generate leads and increase sales revenue.
- Executed digital campaigns to improve brand awareness and online presence.
- Participated in weekly skills development trainings to promote team competence, mindset, and success.
- Implemented advertising campaigns and prepared promotional materials increasing online traffic by 10%
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided support to marketing initiatives by producing creative content and copywriting.
Freelance-writers
Social Media Manager
04.2017 - 01.2020
Job overview
- Cultivated strong corporate image and identity with clear branding.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Conducted media training for company executives and business leaders.
- Developed marketing content such as a monthly blog, daily promotional materials, and advertisements for social media.
Fernwood ResortBig Sur, CA
Hotel Receptionist
04.2015 - 01.2018
Job overview
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
University of California Santa CruzSanta Cruz, CA
Bachelor of Arts from Communication Studies
06.2012
University Overview
Cabrillo CollegeAptos, CA
Associate of Arts from Spanish
06.2010
University Overview
Bilingual Education center
Skills
- Customer Engagement
- Online Chat
- Support Services
- Client Relations Skills
- Understanding Customer Needs
- Professional Relationships
- Training Junior Team Members
- Customer Education
- Microsoft Office
- Writing Skills
Timeline
Logistics Coordinator
Yes Cacao Botanical Chocolates
12.2022 - Current
Network Marketer
Hempworx My Daily Choice
02.2020 - 11.2022
Social Media Manager
Freelance-writers
04.2017 - 01.2020
Hotel Receptionist
Fernwood Resort
04.2015 - 01.2018
University of California Santa Cruz
Bachelor of Arts from Communication Studies
Cabrillo College
Associate of Arts from Spanish