Hi, I’m
Jamie ORTEGA
Phoenix,AZ
Summary
Driven and dynamic professional with a proven track record at Denny's, excelling in high-pressure environments and delivering exceptional customer service. Skilled in multitasking and team collaboration, I consistently exceeded daily call quotas at Kirby Vacuum Sales & Service. Expertise in greeting guests and managing tasks ensures top-notch service standards and positive guest experiences. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
26
years of professional experience
1
Certification
Work History
Denny's
Waitress/Cook Supervisor
02.2014 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Arizona Primary Care
Medical Assistant
01.2011 - 03.2013
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Kirby Vacuum Sales & Service
Appointment Setter
04.1998 - 11.2005
Job overview
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Education
Fortis College - PhoenixPhoenix, AZ
Certificate from Medical Assistant
02.2010
Maricopa Community Colleges - Phoenix CollegePhoenix, AZ
GED
11.2012
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased productivity by revamping workflow and restructuring line.
- Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
Certification
- CMA - Certified Medical Assistant
Timeline
Waitress/Cook Supervisor
Denny's
02.2014 - Current
Medical Assistant
Arizona Primary Care
01.2011 - 03.2013
Appointment Setter
Kirby Vacuum Sales & Service
04.1998 - 11.2005
Fortis College - Phoenix
Certificate from Medical Assistant
Maricopa Community Colleges - Phoenix College
GED