Pahola Roca - Cook /Waitress Supervisor - Papis Tacos

Summary

Dedicated culinary professional skilled in customer service, food handling, and kitchen organization. Proven ability to train staff and maintain high sanitation standards, ensuring a safe and efficient kitchen environment.

Experienced cook and waitress supervisor with a strong background in food preparation and staff training. Recognized for exceptional attention to food safety and ability to streamline kitchen operations, enhancing team efficiency and customer satisfaction.

Overview

14

years of professional experience

Work History

Cook /Waitress Supervisor

Papis Tacos

342 Budlong Road Cranston RI 02920

02.2017 - Current

Prepared high-quality, authentic Mexican dishes following standardized recipes.
Managed kitchen inventory, ensuring freshness and availability of ingredients.
Trained new staff on food preparation techniques and safety protocols.
Streamlined cooking processes to enhance efficiency during peak service hours.
Ensured compliance with health and safety regulations throughout food preparation areas.
Provided exceptional customer service by accommodating special dietary requests promptly.
Prepared meals efficiently under time constraints for timely service during peak hours.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Waitress/Lead Busser

Chardonnay's Restaurant

Seekonk, MA

01.2012 - 02.2017

Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
Managed multiple tables efficiently, balancing priorities in fast-paced environment.
Trained new staff on menu knowledge and service protocols to streamline operations.
Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
Assisted in inventory management by tracking supplies and placing orders as needed.
Resolved customer complaints promptly, enhancing overall service quality and retention rates.
Implemented suggestions for menu improvements based on guest feedback to drive sales growth.
Monitored dining area cleanliness and organization, maintaining high standards of hygiene and presentation.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Trained and supervised team members in efficient table clearing and resetting processes.
Coordinated with kitchen staff to ensure timely delivery of food and beverages.
Streamlined workflow by implementing best practices for bussing and cleaning procedures.
Maintained cleanliness standards in dining area, enhancing overall guest experience.
Assisted management in inventory tracking for dining supplies and equipment.
Mentored new bussers, fostering a collaborative and efficient work environment.
Developed training materials to improve onboarding processes for new staff members.

Education

Associate of Science - Business Administration

Community College of Rhode Island

Warwick, RI

06-2002

High School Diploma -

La Salle Academy

Providence, RI

06-1998

Skills

Customer service
Cooking
Cleaning and organization
Food handling
Kitchen organization

Strong attention to safe food handling procedures
Supply restocking
Frying
Cooking techniques
Sanitation

Languages

Spanish

Native or Bilingual

Timeline