Jamie Pacheco
Midway City
Summary
Detail-oriented team player with over 25 years of experience in the dental field. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader offering in-depth experience in administration of vital systems, patient satisfaction, and processes. Excellent communicator with strengths in daily operations, management, system improvements, team trainings, and customer service. Strong administrative skills and insurance knowledge. Works independently or in team environment.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Heartland Dental
Oklahoma City, OK
08.2007 - 06.2026
- Coordinated scheduling and communication between dental teams to streamline operations.
- Managed patient records and ensured accuracy in documentation processes.
- Assisted in implementing efficient office procedures to enhance workflow efficiency.
- Trained new staff on office protocols and software systems for seamless integration.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Prepared insurance claim forms or related documents.
Education
Certified Dental Assistant -
Platt Dental Assisting
Oklahoma City, OK2000
High School Diploma -
Carl Albert High School
Midwest City OK05-1998
Skills
- Administrative support
- Practice management
- Workflow Planning
- Project Oversight
- Process Improvement
- Marketing
- Profit Improvements
- Staff Management
- Talent Acquisition
- Training and mentoring
- Team Building
- Relationship building and retention
Timeline
Treatment Coordinator
Heartland Dental
08.2007 - 06.2026
Certified Dental Assistant -
Platt Dental Assisting
High School Diploma -
Carl Albert High School