Katie McClung
Hampton,VA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Treatment Coordinator
Crell Family Orthodontics
Bethel Park, PA
12.2024 - Current
- Educated patients on orthodontic procedures, enhancing understanding and compliance.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Fostered strong relationships with patients, boosting satisfaction and loyalty within the practice.
- Managed insurance verification processes to ensure timely authorizations and patient coverage.
- Streamlined communication between orthodontists, patients, and staff to enhance service delivery.
- Assisted in developing marketing strategies to increase patient engagement and retention.
Guest Advocate
Target
Pittsburgh, PA
08.2021 - 12.2024
- Provided exceptional customer service, enhancing guest experiences and resolving inquiries efficiently.
- Collaborated with team members to optimize store operations and improve overall service delivery.
- Led initiatives to streamline workflows, resulting in improved efficiency and enhanced team performance.
- Trained new staff on customer engagement strategies and operational procedures, fostering a supportive environment.
- Monitored sales floor conditions, addressing visual merchandising standards to enhance shopping experience.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Lead Teacher
Christ Church Preschool
Bethel Park, PA
08.2021 - 05.2023
- Created and delivered engaging lesson plans to enhance student learning and meet educational objectives.
- Collaborated with parents to enhance student learning and address individual needs.
- Assessed student progress through observations and tailored interventions accordingly.
- Ensured compliance with health and safety regulations within the classroom environment.
- Developed and applied tailored instructional methods to support diverse learning styles and foster student engagement.
Instructional Assistant
Hardin County School District
Elizabethtown, KY
08.2019 - 06.2021
- Collaborated with lead teacher to enhance classroom engagement through effective lesson planning and daily activities.
- Assisted in delivering targeted instruction for small groups while addressing individual learning needs.
- Facilitated lesson reinforcement through play, reading, and interactive activities.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Educational Aide
St. George's Episcopal School
New Orleans, LA
08.2018 - 07.2019
- Provided one-on-one support to children in a 3rd grade classroom and Pre-K classroom.
- Maintained daily records of children's behavior, sleeping schedules, meals and activities.
- Worked in conjunction with occupational therapists and psychologists to best serve the needs of each child.
Assistant Teacher
Beach Church Early Learning Center
Jacksonville Beach, FL
08.2015 - 07.2016
- Engaged with children individually to meet their emotional and physical needs.
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Recommended and administered appropriate solutions, sanctions, and discipline for non-compliance to rules and standards for student performance and behavior.
- Contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community.
Assistant Manpower Director
Naval Reserve Component Command Midwest
Great Lakes, IL
01.2009 - 03.2010
- Professionally supervised six subordinate personnel with day to day operations, to safeguard hundreds of Reserve military members were accurately assigned to the correct job based on their skill set.
- Ensured sensitive information was precisely entered into several computer programs.
- Developed an online tracking system to monitor family outreach for 1,154 deployed military members and their families.
Command Services Director
Naval Reserve Component Command Midwest
Great Lakes, IL
03.2008 - 01.2009
- Created a database that tracked performance levels of 30 senior personnel.
- Senior editor on numerous instructional documents, award write-ups, and performance evaluations.
- Senior inspector to subordinate departments, ensuring all records and files were accurately maintained.
Assistant Future Operations Officer
Naval Surface Forces Atlantic
Norfolk, VA
07.2006 - 03.2008
- Created and implemented a tracking system which managed the maintenance requirements and additional sensitive information of over 100 Naval surface assets.
- Updated weekly, this system combined several different databases into one thereby streamlining the information into a single, readable spreadsheet.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Bachelor of Arts - Naval Science
Miami University
Oxford, OH01-2006
Skills
- Microsoft Office expertise
- Office administration
- Accurate filing proficiency
- Administrative support
- Customer service
- Task prioritization
- Verbal and written communication
- Meeting preparation
Timeline
Treatment Coordinator
Crell Family Orthodontics
12.2024 - Current
Guest Advocate
Target
08.2021 - 12.2024
Lead Teacher
Christ Church Preschool
08.2021 - 05.2023
Instructional Assistant
Hardin County School District
08.2019 - 06.2021
Educational Aide
St. George's Episcopal School
08.2018 - 07.2019
Assistant Teacher
Beach Church Early Learning Center
08.2015 - 07.2016
Assistant Manpower Director
Naval Reserve Component Command Midwest
01.2009 - 03.2010
Command Services Director
Naval Reserve Component Command Midwest
03.2008 - 01.2009
Assistant Future Operations Officer
Naval Surface Forces Atlantic
07.2006 - 03.2008
Bachelor of Arts - Naval Science
Miami University