JAMIE PAMPLONA
Umatilla
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Quality Inn
Umatilla, OR
11.2016 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Bilingual Interpreter
Quality Inn
Umatilla, OR
11.2012 - Current
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Streamlined business operations with precise translations of documents, correspondence, and presentations.
- Enabled effective communication at community events by providing on-site interpretation services for speakers and attendees.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Commercial Cleaner
DONAHUE DEVELOPMENT
Portland, OR
05.2013 - 02.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Cleaned apartments when people moved out.
- Painted apartments when people moved out.
- Got apartments ready for someone else to move into them.
Bilingual Secretary
DONAHUE DEVELOPMENT
Umatilla, OR
05.2013 - 02.2017
- Enhanced communication efficiency by translating and proofreading documents in both English and Spanish.
- Managed inventory of office supplies while adhering to budget constraints, ensuring availability without overspending resources or time spent tracking items down.
- Streamlined administrative processes for increased productivity within the office environment.
- Assisted in the preparation of bilingual presentations, enhancing audience engagement and comprehension.
Education
CNA - Nursing Assistance
Independence Community College
Independence, KS07.2000
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.1992
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Guest Relations
- Leadership Qualities
- Oral and written communications
- Hospitality services
- Reception expertise
- Staff Supervision
- Daily Reporting
- Shift Scheduling
- Customer Service Management
- Guest Services
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Quality Inn
11.2016 - Current
Commercial Cleaner
DONAHUE DEVELOPMENT
05.2013 - 02.2017
Bilingual Secretary
DONAHUE DEVELOPMENT
05.2013 - 02.2017
Bilingual Interpreter
Quality Inn
11.2012 - Current
CNA - Nursing Assistance
Independence Community College
High School Diploma -
Robert B Glenn High School