Jamie Peterson
Streamwood,IL
Summary
Dynamic manager with proven leadership in customer service and team development. Expertise in operational management, customer service, decision-making, driving efficiency and employee performance. Years of experience working with customers and all age groups.
Overview
9
9
years of professional experience
Work History
Manager
Noodles & Company
Schaumburg, IL
08.2018 - Current
- Leadership & Team Management - Ability to lead, motivate, & manage staff effectively.
- Trained and mentored staff on best practices in food preparation and customer service.
- Implemented inventory management systems to reduce waste and improve cost control.
- Developed training programs that enhanced employee skills and performance consistency.
- Problem Solving - handling unexpected issues quickly & effectively.
Server
Rookies Sports Bar
Elgin, IL
12.2024 - 05.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Used good communication skills and problem-solving tactics when needed.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to ensure orders were accurate and served on time.
- Multi-tasked and maintained good routines to ensure happiness of guests, and worked around/alongside other servers during hectic and busy nights.
- Showed great teamwork and communication skills
Bartender, Server
Brinker Internationl, Chili's Grill & Bar
Streamwood, IL
01.2017 - 11.2024
- Self-motivated
- Works effectively in fast-paced & chaotic environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Friendly & good at communicating
Pharmacy Technician
Walgreens
Hanover Park, IL
08.2021 - 11.2021
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication preparation and dispensing, maintaining high standards of safety and accuracy.
- Managed inventory levels, conducting regular stock checks to minimize shortages and overstock situations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly to enhance patient satisfaction.
Server
Buffalo Wild Wings
Hoffman Estates, IL
01.2020 - 04.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated food and beverage orders, ensuring timely delivery to tables.
- Trained new team members on service standards and menu knowledge.
- Managed cash register operations, maintaining accuracy in transactions.
Education
Associate of Arts - Nursing
Elgin Community College
Elgin, IL08-2028
Emergency Medical Technician - Basic
Elgin Community College
Elgin, IL12-2025
High School Diploma -
Streamwood High School
Streamwood12-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Reporting & Documenation
- Operational Management
- Attentiveness
- Verbal and written communication
- Staff training and development
- Strategic planning
- Cross-functional teamwork
Timeline
Server
Rookies Sports Bar
12.2024 - 05.2025
Pharmacy Technician
Walgreens
08.2021 - 11.2021
Server
Buffalo Wild Wings
01.2020 - 04.2020
Manager
Noodles & Company
08.2018 - Current
Bartender, Server
Brinker Internationl, Chili's Grill & Bar
01.2017 - 11.2024
Associate of Arts - Nursing
Elgin Community College
Emergency Medical Technician - Basic
Elgin Community College
High School Diploma -
Streamwood High School