Jamie Piccinini
Emmett
Summary
Dynamic hospitality professional with a proven track record at Blue Ribbon Cafe and Bakery, excelling in customer service and cash handling. Recognized for enhancing guest experiences through strong multitasking and effective communication. Adept at building rapport with clients, resulting in increased customer satisfaction and loyalty. Committed to maintaining high cleanliness standards and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Waitress
Blue Ribbon Cafe and Bakery
- Provided exceptional customer service to enhance guest experiences.
- Assisted in menu item preparation to ensure timely service delivery.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area for optimal ambiance.
- Trained new team members on operational procedures and customer interaction standards.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Hair Stylist
Supercuts
Eagle, ID
03.2022 - 09.2024
- Provided exceptional haircuts and styling services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Assisted in inventory management of salon products and supplies.
- Implemented new techniques to enhance client satisfaction and retention.
- Educated clients on hair care techniques and product recommendations.
- Participated in ongoing training programs to stay updated on trends and techniques.
- Adapted to various hair types and styles, demonstrating versatility in services offered.
- Collaborated with team members to ensure efficient salon operations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Maintained clean and organized work station, complying with health and safety standards.
Education
Cosmology
Paul Mitchell The School
Nampa, ID02-2022
High School Diploma - Basic High School Studies
Harcourt Homeschool
Elko, NV01-2000
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Cash handling
Decision-making
Hospitality service expertise
Payment processing
Service prioritization
Memory retention
Accurate money handling
Active listening
Time management
Performance improvement
Supply restocking
Sales techniques
Point of sale operation
Compliance standards
Guest relations management
Sales expertise
Basic math
Verbal and written communication
Guest relations
Hospitality and accommodation
Timeline
Hair Stylist
Supercuts
03.2022 - 09.2024
Waitress
Blue Ribbon Cafe and Bakery
Cosmology
Paul Mitchell The School
High School Diploma - Basic High School Studies
Harcourt Homeschool