Jamie Pilant
Waco,TX
Summary
Talented self- motivated professional with excellent marketing, customer service and facility oversight skills in leading and supervising operational teams with more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Jamie’s Tanfastic Mobile
01.2019 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Evaluated skin colors and matched tanning solution to meet customer expectations.
- Held or positioned spray guns to direct spray onto clients body to achieve desired skin color requested by Client,
Dispatcher Office Assistant
Coastal Transport
02.2018 - 01.2019
- Directed dispatching, routing and tracking of 10 fuel trucks daily.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily delivery logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates for use by executives and employees.
Office Manager
M & K Hauling Llc
05.2014 - 02.2018
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections and processing.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Hairstylist
Cuttin Up Salon
03.2012 - 04.2014
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
Home Health Care Provider
Texas Home Health
01.2010 - 03.2012
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Specialist
Lincoln Prescriptions
04.2005 - 08.2010
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Certificate - Cosmetology
Navarro College
Corsicana, TX05.2011
Certificate - Business Computer Information Systems
McLennan Community College
Waco, TX05.2005
High School Diploma -
Rice High School
Rice, TX05.2001
Skills
- Business Administration
- Business Development
- Multitasking Abilities
- Self-Motivated
- Decision-Making
- Excellent Communication
- Flexible and Adaptable
- MS Office
- Good Telephone Etiquette
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Owner/Operator
Jamie’s Tanfastic Mobile
01.2019 - 12.2022
Dispatcher Office Assistant
Coastal Transport
02.2018 - 01.2019
Office Manager
M & K Hauling Llc
05.2014 - 02.2018
Hairstylist
Cuttin Up Salon
03.2012 - 04.2014
Home Health Care Provider
Texas Home Health
01.2010 - 03.2012
Customer Service Specialist
Lincoln Prescriptions
04.2005 - 08.2010
Certificate - Cosmetology
Navarro College
Certificate - Business Computer Information Systems
McLennan Community College
High School Diploma -
Rice High School
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