Jamie Pottinger
Des Moines,United States
Summary
Organized server that builds rapport and brings a welcoming fun experience to guests. Experience in working in Front of House and Back of House
Able to handle busy chaotic situations.
Proficient in filing and clerical work.
Knowledge in food safety practices.
Communicative and willing to ask questions to better gain an understanding.
Skilled with time management and not overloading tasks.
Handling money and receipts in an organized matter
Overview
13
13
years of professional experience
Work History
Server
Heartland Of America
Urbandale, IA
05.2018 - Current
- Built rapport with customers and fellow coworkers.
- Upsell menu items and drinks to increase sales numbers.
- Maintained welcoming and warm environment for fellow guests.
- Handled money and credit cards daily basis to check guests out.
- Used slow times to clean dining rooms, stock restaurant and maintain clean working environment.
- Worked with POS system to ring in orders, manage and organize bills and handle guests and
- Great time management skills and practice multiple steps within one.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server/Bartender
Legends American Grill
Johnston, IA
07.2013 - 04.2018
- Customer service oriented
- Able to build strong rapport with customers and coworkers
- Responsible and good time management skills
- Reliable and quick to make decisions to diffuse situations that arose
- Trained many new servers and been person of authority
- Upsold high-profit items such as appetizers and mixed drinks to increase sales numbers
- Arranged and prepared tables for guests to create memorable dining experience
- Counted drawers and handled money and deposits
- Explained menu items for guests and offered suggestions for allergy and/or health issues of guests
Program Coordinator
Employee Family Resources
Des Moines, IA
09.2016 - 04.2017
- Oversaw program intake guidelines.
- Met with clients and answered all phone calls regarding appointments and question/concerns.
- Kept record of all eligible clients accepted in program.
- Ordered clients belongings they were able to receive within the program.
- Ordered incentives for clients.
- Handled money and created and turned in purchase receipts and agreements.
- Kept logs of when clients would call in and stay active within the program.
- Built tapport with clients and coworkers.
- Participated in work activities within company to learn more about the business.
- Attended meeting regarding company's numbers and discussed what better ways to benefit clients.
Internship
Fifth District Juvenile Court Services
Des Moines, IA
01.2016 - 04.2016
- Emphasis on Juvenile Drug Court
- Supervisor Eric Kool Assistant Chief
- Supervisor Craig Carlson JCO Juvenile Court Officer
- Learned and practiced process of Juvenile Probation.
- Had exposure to various types of hearings and trials with emphasis with different treatment facilities.
- Assisted in making phone calls, meeting with clients, assisting with filing applications on ICIS.
- Worked on EDMS documenting time with clients and my experience.
- Practiced and assisted with intake interviews and able to look over different types of referrals that were sent to our office.
- Gained knowledge on filing, documenting, answering phone calls, and making appointments.
- Gained knowledge on all different services and programs offered that work and assist with Juvenile Court.
- Visited and toured various facilities within the Juvenile Court Spectrum.
Education
Bachelor of Arts - Criminal Justice
Iowa State University
Ames, IA05.2016
Minor - Human Development And Family Studies
Iowa State University
Ames, IA05.2016
Associate of Arts - Criminal Justice
Des Moines Area Community College
Ankeny, IA2014
High School Diploma -
Roosevelt High School
Des Moines, IA05.2008
Skills
- Age Verification
- Team Player
- High Energy and Stamina
- Upselling and Cross Selling
- Organized and Dependable
- Service-Oriented
- Memorization and knowledge of large menu
- Rapport building
- Communication skills
- Friendly and welcoming
Accomplishments
Member of SADD (Students Against Drunk Driving) in high school
Mentor for our ignite program which highlighted tutoring/mentoring with the focus of helping students needing extra help in certain areas.
Capitan of the Roosevelt Dance team for two consecutive years.
Participated in Tae Kwon Do and had received my black belt.
Achieved the President and Deans list when attending DMACC.
National Honor Society in high school.
Invited to join the Golden Key international Society due to my outstanding academic record and being the top 15% in my graduating class.
Certified Nurse Aid certificate from Des Moines Area Community College.
Invited to join the SCLA (Society for Collegiate Leadership and Achievement.
Timeline
Server
Heartland Of America
05.2018 - Current
Program Coordinator
Employee Family Resources
09.2016 - 04.2017
Internship
Fifth District Juvenile Court Services
01.2016 - 04.2016
Server/Bartender
Legends American Grill
07.2013 - 04.2018
Bachelor of Arts - Criminal Justice
Iowa State University
Minor - Human Development And Family Studies
Iowa State University
Associate of Arts - Criminal Justice
Des Moines Area Community College
High School Diploma -
Roosevelt High School