Aalijah R. Wilson-Weller
Easton,PA
Summary
Extremely high level server and bartender with over 7 years of exceptional customer service and sales. Hold an in depth knowledge of point of sale terminals and common machinery. Supreme proven abilities to upsell alcohol, dessert, and all other menu items. Many years of management, training and mentoring. Actively seeking to leverage current knowledge, skills, and experience.
Overview
11
11
years of professional experience
Work History
Server
Catch NYC
New York, NY
05.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
The Capital Grille
New York, NY
04.2021 - 05.2022
- High Level experience in fine dining
- Learned extensive dinner and lunch menu and was able to give options of desirable items on spot
- Trained many new servers after being there a short time
- Memorization of extensive wine feature
- Immediate comfort level with systems and presentations
- Top sales for lunch and beyond
- Unforgettable guests interactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Manager/Server/Bartender/Hostess
Colonial spaghetti house
Easton, PA
08.2020 - 01.2021
- Answering phones/ taking orders as well as serving guests, while making drinks
- Money management and being trusted to count drawers every day
- Food sales, knowing both menus through and through
- Incredible customer service and customer satisfaction even when busy
- Thorough bar experience and drink making Server.
- Evaluated report data to proactively adjust and enhance operations
Server
The Bayou
Easton, PA
08.2018 - 08.2020
- Memorized drink, wine, and other menu items to lead all servers in “up sales” and customer satisfaction.
- Memorized guests full orders for large and small groups without missing items. (up to 10)
- Received in depth training in all aspects of fine dining food industry.
- Operated POS terminals to input customer orders, swipe credit cards and enter cash received.
- Assisted in training multiple new servers ensuring attention to detail, and strong understanding of restaurant practices and procedures.
Server/ Hostess
Maxim 22
Easton, PA
08.2014 - 10.2017
- Managed customer seating for over 2-300 patrons per night in a fine dining establishment.
- Memorized drink, wine, wine pairings, and menu items as well as full customer orders without the use of a note pad.
- Great customer skills and building -Created drink specials for sundays at maxims and sister restaurant.
Manager/Plant Based Food Prep and Barista
Greenmouth Café
Easton, PA
07.2016 - 08.2017
- Managed all aspects of daily operations.
- Responsible for maintenance and upkeep for Cafe
- Expertly handled precise ingredients in all natural juice combinations.
- Increased sales by over 200% by implementing ideas into business practices.
- I.e., juice combinations, bottling and advertising.
- Maintained extremely high customer satisfaction scores by always ensuring customer needs were our highest priority.
- Trained and mentored multiple hires to ensure store standards and policies we adhered to.
Education
Some College (No Degree) -
Northampton Community College
Bethlehem, PABartenders License and School Graduate -
Allentown Bartending School
Allentown2019
High School Diploma -
Pius X High School
Bangor, PA (Rosetto)05.2013
Skills
- Transactions and Cash Handling
- Staff Training
- Food Safety Standards
- Age Verification
- Service-Oriented
- Menu Memorization and Presentation
- Upselling and Cross Selling
- High Volume Dining
- Food and Beverage Pairings
Timeline
Server
Catch NYC
05.2022 - Current
Server
The Capital Grille
04.2021 - 05.2022
Manager/Server/Bartender/Hostess
Colonial spaghetti house
08.2020 - 01.2021
Server
The Bayou
08.2018 - 08.2020
Manager/Plant Based Food Prep and Barista
Greenmouth Café
07.2016 - 08.2017
Server/ Hostess
Maxim 22
08.2014 - 10.2017
Some College (No Degree) -
Northampton Community College
Bartenders License and School Graduate -
Allentown Bartending School
High School Diploma -
Pius X High School