Jamie Reffo
Derry,PA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Stryker Orthopedics. Skilled in complaint resolution and data entry, I excel in resolving complex issues, boosting productivity, and supporting sales growth. Demonstrated ability to improve service processes and foster strong customer relationships through effective coordination and product knowledge.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Stryker Orthopedics
Export, PA
09.2020 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Stryker Orthopedics Three Rivers
Latrobe, PA
12.2011 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Supported sales team members to drive growth and development.
Education
Graduate Certificate - Medical Coding And Office Technology
Westmoreland County Community College
Youngwood12-2012
Diploma - Secretarial
Bradford Business School
Pittsburgh, PA06-1991
High School Diploma -
Blairsville Senior High School
Blairsville, PA06-1990
Skills
- Data Entry
- Complaint resolution
- Account updating
- Product Knowledge
- Coordination
- Typing proficiency
- Microsoft Outlook
- Customer consulting
- Order Processing
- Dispute Resolution
Timeline
Customer Service Representative
Stryker Orthopedics
09.2020 - Current
Customer Service Representative
Stryker Orthopedics Three Rivers
12.2011 - 09.2020
Graduate Certificate - Medical Coding And Office Technology
Westmoreland County Community College
Diploma - Secretarial
Bradford Business School
High School Diploma -
Blairsville Senior High School
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