Jamie Riddle
Pueblo,Colorado
Summary
Experienced and dedicated, retired Army veteran with a commendable 20-year service record. Transitioning into the civilian sector, aiming to utilize an extensive background in leadership, operations, and strategic planning. Known for unwavering work ethic and adaptability, thrives in high-pressure environments and consistently delivers results. Proven track record of success, eager to bring unique skill sets to a new professional challenge.
Overview
20
20
years of professional experience
Work History
Service Advisor & Parts Manager
Caliber Collision
11.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Ordered parts for customers, repair shops and Service department for use in CCC and all LKQ, aftermarket, and OEM equipment.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
SFC E-7
U.S. Army
11.2004 - 09.2024
- Enabled efficient completion of missions by managing and mentoring teams up to 98 members in scale.
- Instructed team on maintenance techniques, safety rules, and quality control regulations.
- Coordinated missions and supervised maintenance personnel to guarantee mission success.
- Designed and executed comprehensive strategic plans for training initiatives.
- Coordinated with multi-national forces and government agencies to execute joint operations
- Optimized operational success rates through comprehensive risk mitigation techniques.
- Supervised logistics operations, guaranteeing optimal efficiency.
- Managed budgets and resources, optimizing the use of available assets under strict deadlines
- Supervised the procurement and distribution of essential materials and supplies for the Aviation Brigade on Fort Carson
- Performed intelligence analysis and executed security operations internationally, including in Afghanistan.
- Developed security protocols and procedures to protect personnel and assets in high-risk environments
- Coordinated and conducted reconnaissance missions to gather actionable intelligence
- Technical & Tactical Expertise: Maintained and operated advanced military equipment, including Humvee, LMTV, FMTV, cranes, lifts and more
- Conducted and supervised tactical training exercises, ensuring unit readiness for deployment
- Applied technical expertise to save money and time while following all protocols in a safe manner
- Achievements: Awards & Commendations: 5 AEM, 5 ARCOM, 5 Safety awards, air medal, and the Knox award
- Recipient of Best Leadership award for achieving operational excellence.
Education
Business Management and Leadership -
Barton
Kansas01.2015
Skills
- Leadership & Team Building
- Strategic Planning & Execution
- Project Management
- Effective Presentation Skills
- Effective Collaboration and communication skills
- Logistics & Supply Chain Management
- Risk Assessment & Crisis Management
- Intelligence Analysis & Security Operations
- Technical Proficiency in mechanical
- Transportation management
- Fast learner
- Highly Dependable
- Very Professional
Accomplishments
Basic leader course
Advance leader course
Recruiter course
Combat life saver course
Master fitness
Master resilience
Master safety
Quality Control
Knox award
Timeline
Service Advisor & Parts Manager
Caliber Collision
11.2024 - Current
SFC E-7
U.S. Army
11.2004 - 09.2024
Business Management and Leadership -
Barton
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