Jamie Rivera
La Habra,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Schedule Coordinator
Gire Orthodontics
La Habra, CA
02.2019 - Current
- Improved scheduling efficiency by implementing a new time management system.
- Reduced employee overtime hours by optimizing shift schedules and workload distribution.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Verified insurances to let patients know if they had any orthodontic coverage.
- Signed financial agreements with financial responsible party.
Package Handler
Fed Ex
08.2016 - 02.2019
- Set the packages to the route they belong to.
Sales Representative
Boost Mobile
06.2016 - 07.2016
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Answered an average of twenty calls per day by addressing customer inquiries, solving problems and providing new product information
- Achieved sales goals and service performance requirements of $300 through new customer sales
- Routinely answered customer questions regarding merchandise and pricing
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
Cashier
Taco Nazo
01.2016 - 04.2016
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Routinely answered customer questions regarding merchandise and pricing
- Communicated with vendors regarding back order availability, future inventory and special orders
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Provided an elevated customer experience to generate a loyal clientèle.
Hostess
James Event Productions
09.2014 - 11.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Worked carnival rides.
Education
Fullerton College
Fullerton, CAHigh School Diploma -
La Habra High School
La Habra, CA05.2016
Skills
- Was the store manager of the Hub
- Strong client relations
- Creative problem solver
- Training development aptitude
- Fluent Spanish speaker
- Exceptional communication skills
- Trusted key holder
- Quick learner
Timeline
Schedule Coordinator
Gire Orthodontics
02.2019 - Current
Package Handler
Fed Ex
08.2016 - 02.2019
Sales Representative
Boost Mobile
06.2016 - 07.2016
Cashier
Taco Nazo
01.2016 - 04.2016
Hostess
James Event Productions
09.2014 - 11.2015
Fullerton College
High School Diploma -
La Habra High School