Natalie Miller

Bluffton,SC

Work Preference

Career advancementWork-life balancePersonal development programs

years of professional experience

Pine's Plumbing LLC

Bluffton, SC

06.2021 - 04.2023

Answer phone calls from clients (over 200 calls per day).
Manage all incoming texts and emails from customers, management companies and realtors.
Schedule and coordinate all jobs for owner of the company, plumbers and plumber assistants.
Organize and oversee 5 different crew schedules to be sure all appointments are running on time and resolve or reschedule any appointments as needed for the technicians.
Handle grievances with customers as well as employees.
Schedule and coordinate technicians vacation/time off.

Steele Creek Dermatology

Charlotte, NC

07.2015 - 03.2017

Responsible for assisting Physician and Physician Assistants with patient daily patient care and recording information in EMR (EMA) accurately.
Responsible for returning patient phone calls, sending/calling in prescriptions for patients to pharmacy, and answering general patient phone calls and questions.
I am responsible for tracking lab work and biopsy reports for patients, notifying patients of skin cancer diagnosis and scheduling for surgery or referring to appropriate surgeon per patients wishes.
I assist the Physician with outpatient surgical procedures.

Piedmont Plastic Surgery and Dermatology

Charlotte, NC

09.2014 - 06.2015

Responsible for assisting Physician with patient daily patient care and recording information in EMR (EMA) accurately.
Responsible for returning patient phone calls, sending/calling in prescriptions for patients to pharmacy, and answering general patient phone calls and questions.
I was responsible for tracking lab work and biopsy reports for patients, notifying patients of skin cancer diagnosis and scheduling for surgery or referring to appropriate surgeon as needed.
I assisted the Physician with outpatient surgical procedures (surgical removal of skin cancers).
I also worked with multiple laser treatments for patients including IPL, Xtrac and laser hair removal.

May River Dermatology

Bluffton, SC

10.2009 - 12.2014

Started with new practice in October 2009 prior to opening.
Ordered start up supplies and stock for exam rooms and surgical equipment and instruments.
Set up exam rooms, lab and supply closets.
Established relationships with vendors, supply reps and drug reps for practice.
Responsible for assisting Physician and Physician Assistants with patient daily patient care and recording information in EMR (Eclinicalworks) accurately.
Responsible for returning patient phone calls, sending/calling in prescriptions for patients to pharmacy, and answering general patient phone calls and questions.
I was responsible for tracking lab work and biopsy reports for patients, notifying patients of skin cancer diagnosis and scheduling for surgery or referring to appropriate surgeon per patients wishes.
I assisted the Physician with outpatient surgical procedures (surgical removal of skin cancers) and assisted in specific surgery called Mohs.
As the practice grew I became responsible for employee training and preparing employee weekly schedules as well as vacation schedules and time reporting for payroll.
In March of 2014 I was trained and certified as a Hystotech and worked on many cases with Physician prior to leaving due to my husband job transfer.

Dermatology Associates of the Lowcountry

Bluffton, SC

01.2005 - 12.2009

Responsible for assisting Physician and Physician Assistants with patient office visits and recording information accurately in patient chart, as well as writing and phoning in prescriptions for patients.
Responsible for receiving biopsy and lab reports and reporting to Physician for individual patient care plan.
Assisted Physician with outpatient surgical procedures.
Worked with patients with various laser treatments and am certified for use of IPL, Extract, Blue Light, Light Box and Fraxel lasers.
Left due to personality conflict with Physicians wife/practice manager.