Jamie Robertson

I helped truck drivers cash their checks and help with receipts.

I also checked out all customers.

• Answered customer questions and provided store information.
• Resolved customer complaints in a professional manner while adhering to company policy.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Assisted with stocking shelves and organizing merchandise displays.

• Maintained accurate records of all collection activities in the system database.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Investigated disputed claims and made appropriate adjustments when necessary.
• Processed payments over phone and set up recurring drafts.
• Negotiated payment arrangements with customers who were past due on their accounts.
• Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
• Followed fair debt practices and regulatory guidelines when managing collections process.

• Negotiated payment plans with customers to ensure timely repayment of debt.
• Contacted customers and explained debt management to encourage timely debt payments.
• Monitored accounts to identify overdue payments and pursue timely remedies.