Results-driven manager with a proven track record in achieving operational excellence and driving revenue growth through strategic planning and team leadership.
Work History
Manager, Revenue Ops
2 Years 1 Month
Wex Inc. | 08.2024 - Current
Strengthened organizational compliance and operational efficiency through enhanced controls, governance, and process improvements.
Supported key cross functional projects and strategic initiatives.
Manager, Strategic Implementation
6 Years 6 Months
Wex Inc | 01.2018 - 07.2024
Led high-volume, complex workstreams with a strong focus on prioritization, capacity management, and cross-functional collaboration, consistently delivering against deadlines and exceeding productivity expectations.
Built and developed a high-performing team by setting measurable goals, fostering accountability and innovation, and leveraging deep organizational knowledge to drive creative solutions and strengthen skill sets.
Established strong trust and alignment across internal and external stakeholders through clear expectations, proactive communication, and steady guidance in a dynamic and rapidly changing environment.
Strategic Implementation Manager
2 Years 1 Month
Wex Inc. | 12.2015 - 01.2018
Facilitated implementation of WEX’s largest fleet customers and strategic partners, serving as project manager and primary point of contact from the initiation through stabilization lifecycle.
Directed a complex onboarding experience by conducting discovery, translating business requirements into scalable solutions, and coordinating cross-functional teams to deliver against timelines and customer objectives.
Designed and configured account structures, overseeing data migration, invoicing, remittance, online training, and system readiness to ensure accurate and seamless customer launches.
Partnered with customers, sales, technology, operations, and other stakeholders to deliver tailored solutions for large-scale fleet programs.
Account Manager
10 Years 11 Months
Wex Inc. | 02.2004 - 01.2015
Served as the primary operational contact for WEX’s most strategic fleet customers and partner relationships.
Identified opportunities to improve customer experience and operational effectiveness through proactive problem-solving, process improvements, and cross-functional collaboration.
Taking a consultative approach, delivered customized reporting and support to provide customers with actionable insights and informed business decisions.
Education
Bachelor of Science - Business Administration
Saint Josephs College | Standish, ME | 05-2001
Skills
Team leadership
Strategic decision-making
Effective communication
Advanced problem-solving
Talent development
Financial analysis
Project management
Client relations
Timeline
Manager, Revenue Ops
Wex Inc.
08.2024 - CurrentRead More
Manager, Strategic Implementation
Wex Inc
01.2018 - 07.2024Read More
Strategic Implementation Manager
Wex Inc.
12.2015 - 01.2018Read More
Account Manager
Wex Inc.
02.2004 - 01.2015Read More
Saint Josephs College
Bachelor of Science from Business Administration
Read More
Awards and Accomplishments
Two time Presidents Club Winner, Recipient of the NAM annual Individual Contributor and Extra Mile awards